Global Fraud Support Specialist | Automation

GBG; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions company in Kuala Lumpur is seeking a Customer Support Specialist to provide excellent customer services and support regarding product queries. The ideal candidate will have over 9 years of experience in a technology-driven company, strong knowledge of database applications, and will help drive process automation. This role offers opportunities for personal and professional growth within a dynamic global team.

Qualifications

• More than 9 years of working experience in a Technology and/or Product based company.
• Demonstrable experience in SQL Server performance tuning and advanced SQL knowledge.
• Strong knowledge of Microsoft Technologies including Windows Server and SQL Server.

Responsibilities

• Provide excellent customer service by logging, investigating, and resolving queries.
• Participate in a global support team operating on a rotational schedule.
• Drive automation initiatives aimed at promoting customer self-service.

Skills

SQL Server Database applications

Microsoft Technologies

Strong analytical skills

Customer focus

Education

Relevant IT/computing qualification

Tools

n8n

UiPath

Python

Job description

A technology solutions company in Kuala Lumpur is seeking a Customer Support Specialist to provide excellent customer services and support regarding product queries. The ideal candidate will have over 9 years of experience in a technology-driven company, strong knowledge of database applications, and will help drive process automation. This role offers opportunities for personal and professional growth within a dynamic global team.