Global Cybersecurity Support Engineer: Network & Security

Fortinet; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A cybersecurity pioneer is seeking a Cybersecurity Support Engineer in Kuala Lumpur to provide global support to customers. Responsibilities include troubleshooting technical issues, managing customer expectations, and contributing to the team's success. Ideal candidates should have 4 to 7 years of experience in networking and security, a Bachelor's degree in related fields, and strong knowledge of TCP/IP. A positive attitude and customer focus are key for this role.

Benefits

Diverse and inclusive work environment

Attractive Total Rewards package

Qualifications

• 4 to 7 years of experience in networking/security related field.
• Experience in security products and technology.
• Good exposure in Unix/Linux environment would be a plus.

Responsibilities

• Support Fortinet’s customers globally and may travel within APAC.
• Perform technical issue analysis and troubleshooting.
• Provide technical consultation to Level-1 engineer.

Skills

TCP/IP knowledge

Dynamic routing

L2/L3 network protocols

Communication skills in English

Customer oriented attitude

Education

Bachelor’s Degree in Electrical Engineering or Computer Science

Tools

Firewall

IPS

DDoS

Unix/Linux

SQL database

Job description

A cybersecurity pioneer is seeking a Cybersecurity Support Engineer in Kuala Lumpur to provide global support to customers. Responsibilities include troubleshooting technical issues, managing customer expectations, and contributing to the team's success. Ideal candidates should have 4 to 7 years of experience in networking and security, a Bachelor's degree in related fields, and strong knowledge of TCP/IP. A positive attitude and customer focus are key for this role.