Global Customer Success & Logistics Leader

EMD; Petaling Jaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

A multinational company in Selangor, Malaysia is seeking a Customer Excellence Executive to manage customer inquiries, process orders, and ensure timely fulfillment. The ideal candidate will have a Bachelor's degree in Business Administration and 2-4 years of relevant experience. Strong communication and analytical skills are essential, along with proficiency in Microsoft Office and ERP systems. This role offers the opportunity to work cross-functionally to enhance customer satisfaction.

Qualifications

• 2-4 years of experience in customer service, export operations, or order management.
• Strong understanding of export documentation, logistics coordination, and order fulfillment processes.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage and respond to customer inquiries from Export customers.
• Process customer orders accurately and ensure timely fulfillment.
• Coordinate with logistics and distribution teams for deliveries.

Skills

Customer service orientation

Analytical skills

Communication skills

Problem-solving

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office (Excel, Word, PowerPoint)

ERP systems (e.g., SAP, Oracle)

Job description

A multinational company in Selangor, Malaysia is seeking a Customer Excellence Executive to manage customer inquiries, process orders, and ensure timely fulfillment. The ideal candidate will have a Bachelor's degree in Business Administration and 2-4 years of relevant experience. Strong communication and analytical skills are essential, along with proficiency in Microsoft Office and ERP systems. This role offers the opportunity to work cross-functionally to enhance customer satisfaction.