Global Customer Service Lead - Mandarin & English

SmartHire by SEEK; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global organization is seeking an Assistant Manager – Customer Service to lead international teams, drive performance, and resolve customer issues. Candidates should have at least 3 years of customer service leadership experience, excellent communication skills in Mandarin and English, and a willingness to travel internationally. This role offers an attractive remuneration package and international travel opportunities for career growth.

Benefits

International travel opportunities

Exposure to multicultural teams

Work-life balance

Annual leave entitlement

Qualifications

• At least 3 years of experience in a leadership or supervisory customer service role.
• Excellent communication skills in Mandarin and English.
• Strong leadership and people-management abilities.

Responsibilities

• Supervise international customer service teams to ensure high service standards.
• Monitor performance metrics and implement process improvements.
• Handle escalations and ensure timely resolution of customer issues.
• Collaborate with global stakeholders to improve service standards.
• Conduct training and performance reviews for team development.

Skills

Customer service leadership

Multilingual communication (Mandarin & English)

Problem-solving

Leadership

Education

Bachelor's degree or equivalent experience

Job description

A global organization is seeking an Assistant Manager – Customer Service to lead international teams, drive performance, and resolve customer issues. Candidates should have at least 3 years of customer service leadership experience, excellent communication skills in Mandarin and English, and a willingness to travel internationally. This role offers an attractive remuneration package and international travel opportunities for career growth.