Global Customer Manager Luxury

Accomy; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading travel technology company in Malaysia is seeking a Global Customer Manager to cultivate relationships with High-Net-Worth clients. This role requires fluency in Mandarin and English, along with significant experience in luxury sectors like travel or hospitality. The ideal candidate will manage top-tier accounts, develop personalized strategies, and negotiate high-value contracts. Join a dynamic team dedicated to excellence and innovation within the travel industry, with opportunities for growth and a competitive salary package.

Benefits

Career advancement opportunities

Modern work environment

Diverse and dynamic team

Competitive salary and benefits

Robust training and feedback

Qualifications

• Must be fluent in Mandarin and English with exceptional communication skills.
• Minimum of 2-7 years experience in a client-facing role within luxury travel or hospitality.
• Proven track record of managing high-value client portfolios.

Responsibilities

• Serve as the primary contact for luxury clients from Mandarin-speaking regions.
• Develop personalized account strategies for client loyalty.
• Identify new business opportunities within the luxury Mandarin-speaking market.
• Represent the brand at international luxury travel events.
• Manage revenue targets and provide accurate forecasts.
• Negotiate high-value contracts confidently.

Skills

Fluency in Mandarin

Fluency in English

Exceptional verbal communication

Interpersonal skills

Negotiation skills

Job description

Company Description

Accomy is building the next-generation travel technology platform, reshaping how corporations and travelers book and manage hotels, flights, and beyond. We aggregate global hotel and flight content into a sleek OBT (Online Booking Tool) designed for corporate travel, backed by our cutting-edge GDS vision and integrated with global suppliers.

Role Description

We are seeking a highly sophisticated and strategic Global Customer Manager to nurture and expand our relationships with our most prestigious High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients. This role is the epitome of luxury service and commercial acumen, requiring an individual who is not just a manager, but a true partner and confidant to our elite clientele. Your deep understanding of the Mandarin language and Chinese culture, combined with your proven experience in luxury, will be paramount to your success.

Key Responsibilities

• Serve as the primary, trusted point of contact for a dedicated portfolio of top-tier luxury clients, predominantly from Mainland China, Taiwan, Hong Kong, and other Mandarin-speaking regions, Singapore, Malaysia and beyond.
• Develop and execute highly personalized account strategies to deepen client loyalty, increase lifetime value, and generate repeat business.
• Identify and pursue new business opportunities within the luxury Mandarin-speaking market, leveraging networks and industry connections.
• Represent the brand at international luxury travel fairs, trade events, and exclusive client engagements.
• Manage a significant revenue target, providing accurate forecasting and regular performance reporting to senior leadership.
• Negotiate and close high-value contracts with confidence and discretion.

Qualifications

• Must be fluent in Mandarin and English, with exceptional written and verbal communication skills in both languages. The ability to navigate cultural nuances is non-negotiable.
• Minimum of 2-7 years of demonstrable experience in a client-facing role within the luxury sector. This must be explicitly within luxury travel, luxury hospitality (5-star hotel groups), luxury retail, or private banking serving HNW/UHNW individuals.
• Proven track record of managing and growing a portfolio of high-value client accounts and achieving significant revenue targets.
• Deep, authentic passion for and knowledge of luxury travel, including trends, destinations, and what defines a truly exceptional experience.
• Impeccable presentation, interpersonal skills, and a polished, professional demeanor.
• Willingness to travel internationally as required.

What We Offer

• Opportunities for career advancement within various teams and global locations.
• A modern work environment
• A diverse, dynamic team that fosters inclusivity.
• Competitive salary and comprehensive benefits package.

Why Join Accomy?

We are a close-knit team that values top performers from diverse backgrounds. We encourage one another to excel while enjoying the journey together. Our fast-paced environment is complemented by robust training and 360-degree feedback, ensuring your growth and success are prioritized.

If you’re excited to make a significant impact in the travel industry and grow with a visionary company, we’d love to hear from you! Please send your resume detailing your relevant experience to [e-mail] or apply directly.