Global Customer Data Maintenance Team Lead

Experian Asia Pacific; Cyberjaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A global data and technology company is seeking a Customer Data Maintenance Team Lead in Cyberjaya, Malaysia. The role focuses on managing data quality, leading a team, and fostering collaboration across functions. Ideal candidates will have at least 3 years of experience in a data-related field, strong attention to detail, and excellent communication skills. A bachelor's degree is required. This position promotes a diverse and inclusive workplace culture.

Benefits

DEI and work/life balance initiatives

Career development opportunities

Recognition and rewards programs

Qualifications

• Minimum 3 years working experience in data related field.
• Experience in O2C processes is a plus.
• Comfortable working virtually full time.
• Strong attention to detail with ability to resolve complex data problems.

Responsibilities

• Develop and empower talent through coaching and performance reviews.
• Drive operational excellence by optimizing processes.
• Foster collaboration across functions to align goals.
• Produce monthly internal KPIs and operational metrics.
• Perform data auditing and cleansing activities.
• Utilize data management tools for internal projects.

Skills

Data management

Team leadership

Problem-solving

Communication

Education

Bachelor's degree or equivalent

Tools

Oracle EBS

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Role Summary

As a Customer Data Maintenance Team Lead, you will liaise with different finance teams to ensure that correct billing information and legal entity is held for invoicing purposes, managing customer information by applying standardization, setting up and maintaining data and detecting inconsistencies, keeping duplicate accounts to a minimum, highlighting any missing information, and assisting with further actions. It will be your responsibility to handle inbound enquiries and assign them to the relevant team members where necessary, ensuring that the correct procedure is followed at all stages and in a timely manner.

Responsibilities

• Develop and empower talent through coaching, performance reviews, and career development planning.
• Drive operational excellence by managing team performance, optimizing processes, and ensuring data quality.
• Foster collaboration and stakeholder engagement across functions to align goals and deliver business value.
• Champion change and innovation, supporting adoption of new tools and leading continuous improvement initiatives.
• Produce the monthly internal KPIs and operational metrics.
• Perform auditing, cleansing, enrichment, and deduplication activities as per the established processes.
• Document and formalize data standards and processes on an ongoing basis.
• Utilize data management tools to assist in any assigned internal projects, data migrations and integrations, orienting and proposing solutions to problems.
• Work with the business to define requirements and create processes to meet their needs, participating in actions from clarifying the need, brainstorming solutions to implementation.

Qualifications

• A bachelor’s degree or equivalent with minimum 3 years+ working experience in data related field. Previous experience in O2C processes and/or knowledge of Oracle EBS Accounts Receivable module is a plus.
• Comfortable in working virtually full time and experience in leading a small team locally and globally and supporting stakeholders in different time zones (APAC/EMEA Hrs. & US Hrs.).
• Experience in leading a small team, dealing with month‑end close issues, escalations and working under pressure is a plus.
• Strong attention to detail with ability to research and resolve complex data problems.
• Highly proficient communication skills and efficiently communicates in English written and spoken.

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award‑winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affiliation Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Find out what it's like to work for Experian by clicking here.