Global CS Operations Lead | Process & Automation Expert

OrgScale Recruitment Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A high-growth client in Kuala Lumpur seeks an Operations Executive to oversee and optimize customer service operations across multiple markets. This critical role involves managing daily operations, improving workflows, and driving strategies to enhance customer satisfaction. The ideal candidate has 2–4 years of experience in customer service or operations, is detail-oriented, and possesses strong communication skills. Become a part of a dynamic team where your operational efficiency will make a significant impact.

Qualifications

• 2–4 years experience in customer service or equivalent operations roles.
• Ownership of tasks and adaptability.
• Ability to present findings to senior stakeholders.

Responsibilities

• Manage day-to-day operations of CS teams across 10 markets.
• Create, improve, and automate workflows.
• Focus on strategies to increase customer satisfaction.

Skills

Experience in customer service or operations roles

Detail-oriented and proactive

Proficient in Google Sheets

Excellent English communication skills

Good problem-solving skills

Job description

A high-growth client in Kuala Lumpur seeks an Operations Executive to oversee and optimize customer service operations across multiple markets. This critical role involves managing daily operations, improving workflows, and driving strategies to enhance customer satisfaction. The ideal candidate has 2–4 years of experience in customer service or operations, is detail-oriented, and possesses strong communication skills. Become a part of a dynamic team where your operational efficiency will make a significant impact.