Global Client Support Specialist (JP/EN)

S&P Global, Inc.; George Town; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading financial technology company based in Penang is seeking a Client Support Specialist. In this role, you will assist clients with technical queries and engage with global teams. The ideal candidate is fluent in Japanese and English, with strong problem-solving skills and a keen interest in financial markets. This position offers a dynamic work environment with ample support for your career growth.

Benefits

Health care coverage

Generous time off

Access to learning resources

Competitive pay and retirement planning

Family-friendly perks

Retail discounts

Qualifications

• Fresh graduate or experienced candidates welcome.
• Fluent in English and Japanese at a business level to support clients.
• Understanding of financial markets and post-trade framework.

Responsibilities

• Assist with client queries regarding access management and technical errors.
• Work closely with internal and external teams to resolve issues.
• Onboard new participants and implement product configurations.

Skills

Technical skills

Problem-solving skills

Communication abilities

Client orientation

Adaptability

Teamwork

Job description

A leading financial technology company based in Penang is seeking a Client Support Specialist. In this role, you will assist clients with technical queries and engage with global teams. The ideal candidate is fluent in Japanese and English, with strong problem-solving skills and a keen interest in financial markets. This position offers a dynamic work environment with ample support for your career growth.