Global Cash Application Team Lead

Vantive; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Vantive seeks an experienced Global Cash Application Team Lead to oversee end-to-end cash application operations across APAC, EMEA, UCAN and LATAM, ensuring timely posting of customer payments and clean AR balances.

You will lead a team of Cash Application Specialists, set performance KPIs, and drive process improvements and SOX controls where applicable, while collaborating with Billing, Treasury and Revenue teams to enhance cash visibility and reporting.

Qualifications

• Pursuing a Degree in Accountancy, Business or related field.
• Minimum 5 years experience in Accounts Receivable / Cash Application, with team leadership or supervisory experience preferred.
• Strong working knowledge of ERP systems (e.g., JDE, SAP, Oracle) and Microsoft Excel.
• Experience in a shared services or global finance environment is an advantage.

Responsibilities

• Oversee daily cash application activities, including posting and allocation of customer payments to correct accounts and invoices.
• Ensure accurate application based on remittance advice and resolve missing or unclear remittances.
• Perform and review daily and month-end reconciliations between bank statements and ERP for accuracy.
• Lead and develop a team of Cash Application Specialists and set KPIs.
• Coordinate with Billing, Treasury, ICO, Revenue and other departments to resolve discrepancies and improve cash visibility.

Skills

Accounts Receivable

Cash Application

Team Leadership

Analytical Skills

Excel

Education

Degree in Accountancy / Business

Tools

JDE

SAP

Oracle

Job description

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Summary

The Global Cash Application Team Lead is responsible for leading end-to-end cash application operations across multiple regions, ensuring accurate and timely posting of customer payments, maintaining clean Accounts Receivable (AR) balances, and driving operational excellence and process efficiency. The position portfolio covers four regions (APAC, EMEA, UCAN and LATAM). This position also ensures compliance, reporting on key metrics, leading and overseeing the development, delivery, and evaluation of policies and procedures to ensure compliance with third‑party billing regulations, efficiency, and effectiveness for all Cash applications. The role combines hands‑on operational expertise with people leadership, controls, and continuous improvement in a global environment.

Key Responsibilities

Operational & Technical

• Oversee daily cash application activities, including posting and allocation of customer payments (checks, ACH, wire, lockbox) to correct customer accounts and invoices.
• Ensure accurate application based on remittance advice and resolve missing or unclear remittances.
• Perform and review daily and month‑end reconciliations between bank statements and ERP to ensure completeness and accuracy.
• Investigate and resolve unapplied cash, unidentified payments, short payments, overpayments, and duplicate payments within defined SLAs.
• Support month‑end close activities, audit requests, and internal controls (SOX where applicable).

Team Leadership & Development

• Lead, coach, and develop a team of Cash Application Specialists.
• Set clear KPIs, conduct performance reviews, and ensure training coverage to Cash Application Specialists.
• Allocate workloads, manage coverage, and ensure SLA adherence across regions and time zones.
• Act as the escalation point for complex customer or bank‑related payment issues.

Stakeholder & Cross‑Functional Collaboration

• Connect with C2C (Collection & Credit Team), Billing, Treasury, ICO, Revenue and other departments to resolve discrepancies and improve cash visibility.
• Lead and facilitate regional governance meetings with each Region’s C2C Head and leadership team to review month‑end close (MEC) unapplied cash results, assess open disputes, and agree on corrective actions and solutions.
• Liaise with banks and lockbox providers to address posting issues and improve remittance quality.

Process Improvement & Reporting

• Drive continuous improvement initiatives to reduce unapplied cash, improve auto‑match rates, and shorten processing cycle times.
• Prepare and review management reports (e.g., unapplied cash aging, match rates, productivity metrics, Getpaid Dispute reports).
• Support system enhancements, automation, and standardization initiatives within C2C.

Key Skills & Competencies

• Strong attention to detail and reconciliation skills.
• People leadership and coaching capability.
• Excellent problem‑solving and analytical skills.
• Clear communication and stakeholder management.
• Ability to work in a fast‑paced, deadline‑driven environment.
• Continuous improvement and process optimization mindset.

Requirements

• Pursuing a Degree in Accountancy, Business or any other relevant fields.
• Minimum 5 years experience in Accounts Receivable / Cash Application, with team leadership or supervisory experience preferred.
• Strong working knowledge of ERP systems (e.g., JDE, SAP, Oracle) and Microsoft Excel.
• Experience in a shared services or global finance environment is an advantage.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link