Global Application Support Engineer - Incident & ITIL

Chubb Insurance; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading insurance provider is looking for an IT Application Support Analyst in Kuala Lumpur. The role involves providing application delivery support, managing incidents, and maintaining compliance with ITIL best practices. Candidates should have a Bachelor's degree in Computer Science and at least two years of experience in IT application support. Strong analytical and communication skills are essential, along with familiarity in a range of technical environments, including Java and SQL.

Qualifications

• Minimum 2 years of experience in IT business application support.
• Fluent in ITIL best practices for incident, problem, and change management.
• Excellent analytical thinking and problem-solving skills.
• Experience with ticketing and monitoring systems.
• Good knowledge of API and web service integration.

Responsibilities

• Provide application delivery support for business needs globally.
• Prioritize and manage incidents efficiently.
• Monitor application service level compliance.
• Drive for operational excellence in processes.
• Prepare regular reports for stakeholders.

Skills

ITIL best practices

Incident management

Analytical thinking

Problem solving

Communication skills

Customer service

Agile methodology

Java

.Net

SQL

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Cosmos DB

MSSQL

MySQL

Oracle

Job description

A leading insurance provider is looking for an IT Application Support Analyst in Kuala Lumpur. The role involves providing application delivery support, managing incidents, and maintaining compliance with ITIL best practices. Candidates should have a Bachelor's degree in Computer Science and at least two years of experience in IT application support. Strong analytical and communication skills are essential, along with familiarity in a range of technical environments, including Java and SQL.