Global 24/7 IT Service Desk Analyst – Remote Support

Kryptos Technologies UK Limited; Remote; MYR 40,000 - 60,000; Full time

Job summary

A technology support company in Kuala Lumpur is seeking an IT Support Specialist to provide 24/7 remote support for end users in the US and Canada. The ideal candidate must have at least 5 years of experience in IT support, excellent communication skills, and proficiency in English along with Korean, Vietnamese, or Thai. Responsibilities include troubleshooting desktop issues, resolving client support requests, and managing user accounts. This role requires strong technical knowledge of various software and systems, along with a good understanding of ITIL processes.

Qualifications

• 5+ years of experience in IT support with strong communication skills.
• Knowledge of VPN configuration and mobile device security protocols.
• Experience with desktop support for software and hardware issues.

Responsibilities

• Provide remote support for end users in the US and Canada.
• Resolve user issues related to deployed software and hardware.
• Escalate complex issues to appropriate teams.

Skills

English proficiency

Korean language skills

Vietnamese language skills

Thai language skills

ITIL Process knowledge

Desktop support troubleshooting

Communication skills

Tools

Active Directory

O365

MS-Office

Job description

A technology support company in Kuala Lumpur is seeking an IT Support Specialist to provide 24/7 remote support for end users in the US and Canada. The ideal candidate must have at least 5 years of experience in IT support, excellent communication skills, and proficiency in English along with Korean, Vietnamese, or Thai. Responsibilities include troubleshooting desktop issues, resolving client support requests, and managing user accounts. This role requires strong technical knowledge of various software and systems, along with a good understanding of ITIL processes.