General Manager, Retail Operations - MY871090

Morgan Philips Group; Selangor; On-site; MYR 200,000 - 300,000; Full time

Job summary

A leading retail company in Malaysia is seeking a dynamic General Manager to lead operations and commercial expansion. The ideal candidate has 10-15 years in retail leadership, with proven success in driving market growth and optimizing customer experiences. Responsibilities include shaping strategic plans and managing high-performing teams to elevate the brand's performance. If you are a visionary leader with a results-driven mindset, we want to hear from you.

Qualifications

• 10-15 years of progressive leadership in large-scale retail operations.
• Mandarin-speaking proficiency is a plus.
• Track record in commercial growth projects and store development.

Responsibilities

• Shape and execute strategic operational and commercial plans.
• Lead market expansion and new store development.
• Drive operational excellence and profitability.

Skills

Leadership in retail operations

Market expansion strategies

Customer experience enhancement

Analytical skills

Stakeholder relationship management

Job description

General Manager, Retail Operations & Commercial Expansion (Retail)

Morgan Philips is partnered with a market leader in the retail category, is seeking a dynamic and visionary General Manager, Retail Operations & Commercial Expansion. This pivotal executive role demands a strategic leader to oversee extensive retail operations, spearhead significant commercial growth, and ensure sustainable success across our vast global network.

Are you an experienced retail operations leader with a passion for driving aggressive expansion and elevating customer experiences?

You’ll define strategic direction for operational excellence, lead diverse teams, and champion initiatives to aggressively expand and optimize our retail footprint. If you have a proven track record of managing large‑scale networks, driving profitability through operational efficiencies, and delivering impactful results, we want to hear from you.

Key Responsibilities

• Shape & execute strategic operational and commercial plans.
• Lead aggressive market expansion and new store development.
• Drive operational excellence and continuously boost efficiency and profitability.
• Elevate the in‑store customer experience and ensure brand consistency.
• Cultivate strong stakeholder relationships and influence alignment with business goals.
• Lead high‑performing teams and foster a culture of excellence.
• Oversee Marketing, Retail, Operations and Business Development

What You Bring

• 10-15 years of progressive leadership in large‑scale retail operations.
• Mandarin‑speaking proficiency is a plus, as this role would involve working with partners in CN.
• Proven success in commercial growth projects, warehouse optimization, and store development.
• Proven senior leadership position from a key brand in the retail industry.
• Process Improvement and Operational Excellence track record.
• Deep expertise in retail operations, new store rollout, and customer journey enhancement.
• Strong analytical skills with a results‑driven mindset.