General Manager, Retail Operations

HABIB Group; Hulu Kelang; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading retail company in Malaysia is seeking a General Manager for Retail Operations to oversee departmental functions, enhance operational systems, and lead marketing strategies. This role requires a Bachelor's degree in Business Management and at least 8 years of managerial experience, preferably in retail. The ideal candidate should demonstrate strong leadership, analytical skills, and effective communication in both Bahasa Melayu and English.

Qualifications

• At least 8 years’ experience at the managerial level in the retail industry.

Responsibilities

• Oversee the entire operations activity and lead the retail operations team.
• Enhance the operational system and processes to achieve excellence.
• Oversee marketing strategies to improve brand awareness.
• Establish company-wide retail strategy and manage P&L.
• Ensure optimal workforce management for teams.
• Identify training programs for continuous improvement.

Skills

Leadership

Analytical skills

Customer service

Communication in English

Communication in Bahasa Melayu

Education

Bachelor's Degree in Business Management

Job description

Job Summary

The role of General Manager, Retail Operations at HABIB Group will require you to oversee the overall department and the operations team to ensure smooth daily operations, effective strategy implemented for business growth, and able to lead the team to achieve the common goals.

Job Responsibilities

• Oversee the entire operations activity, lead the retail operations team and provide direction to the department.
• Review and enhance the operational system, processes and best practices to achieve operational excellence while maintain the service standards and quality.
• Oversee marketing strategies to improve brand awareness and evaluate the effectiveness of the marketing strategies to recommend improvements.
• Establish the company-wide retail strategy and drive its execution across all branches. Manage the retail Profit & Loss (P&L), ensuring optimal operational efficiency and sales achievement to deliver sustained, measurable business growth
• Responsible in ensuring optimal workforce management within the business unit for both headquarters and the retail team.
• Identify proper training programs for staff for continuous improvement.

Job Requirements

• Possess at least Bachelor's Degree in Business Management or its equivalent.
• Minimum of 8 years’ work experience at the managerial level, preferably in the retail industry.
• Strong leadership and analytical skills dedicated to providing exceptional customer service.
• Excellent communication skills in both Bahasa Melayu and English.