General Manager - (Penang Island)

Only World Group; Selangor; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading hospitality and theme park operator in Malaysia is seeking a Top General Manager to enhance operational effectiveness and drive the company's success. This role requires over 6 years of management experience in the hospitality industry, strong leadership capabilities, and excellent analytical skills. Candidates should be prepared to oversee multiple departments while maintaining a safe and compliant work environment, and be willing to work flexible hours.

Qualifications

• Minimum 6-8 years experience in management level in hospitality/tourism/theme park industry.
• Ability to work under pressure and meet deadlines.
• Willingness to work on weekends and public holidays.

Responsibilities

• Develop and implement operational strategies.
• Monitor and analyze key performance indicators (KPIs).
• Ensure compliance with health, safety, and environmental regulations.

Skills

Leadership

Analytical skills

Interpersonal skills

Financial acumen

Problem-solving

Education

Bachelor’s degree in Business Administration or related field

Tools

Operational management software

Job description

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Reporting to the Group General Manager, this role involves managing various departments, implementing business strategies, and ensuring that all operational aspects align with the company’s goals and objectives. The Top General Manager plays a crucial role in driving the company’s success by optimizing processes, improving performance, and fostering a positive work environment.

Key Responsibilities

• Develop and implement operational strategies that support the company’s growth and profitability goals.
• Collaborate with senior management to set and achieve long‑term business objectives.
• Conduct market research and analysis to inform strategic decisions and stay on par with current market trends.
• Plan monthly and yearly events with sales and marketing to maximize current market trends.
• Manage and oversee daily operations of The Top across multiple departments.
• Liaise with HQ to obtain operational support.
• Ensure that operational processes are efficient, effective, and aligned with company objectives.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Prepare, present and manage The Top budget in managing efficient costs whilst ensuring profit achievement.
• Monitor financial performance and implement cost‑saving initiatives.
• Ensure compliance with financial policies and regulations of the company and externally.
• Identify and implement process improvements to enhance operational efficiency.
• Develop and maintain standard operating procedures (SOPs).
• Ensure that products and services meet quality standards and customer expectations.
• Develop and implement quality control measures.
• Address and resolve any quality‑related issues promptly.
• Identify potential risks and develop mitigation strategies.
• Ensure compliance with health, safety, and environmental regulations.
• Maintain a safe and secure work environment.
• Foster strong relationships with key clients and stakeholders.
• Ensure high levels of customer satisfaction and address any concerns or issues.
• Oversee customer service operations and ensure timely and effective resolution of customer inquiries.
• Prepare and present regular reports on operational performance to senior management.
• Maintain accurate and up-to-date records and documentation.
• Ensure compliance with all relevant regulations and standards.

Requirements

• Bachelor’s degree in Business Administration, Hospitality or a related field.
• Minimum 6‑8 years experience in management level in hospitality/tourism/theme park industry.
• Strong leadership and team management skills.
• Excellent analytical and problem‑solving abilities.
• Proficient in using operational management software and tools.
• Strong financial acumen and budgeting skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Knowledge of industry regulations and standards.
• Willingness to work on weekends, public holidays and school holidays.
• Candidates willing to relocate to Penang are welcomed to apply.