General Manager - DoubleTree Resort by Hilton Penang

Hilton Worldwide, Inc.; George Town; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global hospitality leader is seeking a General Manager for their DoubleTree Resort in Penang. The role involves overseeing hotel operations, ensuring guest satisfaction, and driving financial success. Ideal candidates will have prior Hotel General Manager experience, strong leadership abilities, and a background in operations management. This is an excellent opportunity to be part of a renowned brand focused on hospitality excellence.

Qualifications

• Prior Hotel General Manager experience, preferably in Southeast Asia resorts.
• Strong knowledge and experience in Operations.
• Proven success in driving commercial returns and revenue.

Responsibilities

• Drive the hotel’s financial success and guest satisfaction.
• Collaborate with Sales & Marketing to increase revenue.
• Inspire a culture of excellence among team members.

Skills

Leadership

Operations Management

Financial Management

Customer Service Orientation

Communication Skills

Negotiation Skills

Job description

Job Description

General Manager – DoubleTree Resort by Hilton Penang (Job ID: HOT0C328)

Work Locations

DoubleTree Penang, Miami Beach, Batu Ferringhi, 11100, Penang, Malaysia

Hilton Overview

Hilton offers a global platform with 24 world‑class brands operating in 140 countries. Our vision “to fill the earth with the light and warmth of hospitality” unites us in creating remarkable experiences year‑round.

Property Overview

DoubleTree Resort by Hilton Penang sits along the scenic northern coast of Penang Island, offering a serene escape just steps from Miami beach and minutes from the vibrant Batu Ferringhi area. The hotel features 316 rooms, 3 F&B outlets, a spa and multiple event spaces.

Role Description

The General Manager is responsible for managing daily hotel operations and providing overall leadership to deliver outstanding guest service and financial profitability.

Responsibilities

• Champion business excellence: drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.
• Collaborate with Sales & Marketing to develop revenue‑generating strategies.
• Stay ahead of market trends and seize new opportunities.
• Lead with vision: inspire a culture of excellence and provide strong leadership to all team members, especially the executive team and department heads.
• Monitor and develop team member performance and foster a workplace where every team member thrives.
• Manage operations with a keen eye for detail, monitor guest feedback and implement improvements to exceed expectations.
• Deliver exceptional service to ensure every guest leaves with a desire to return.
• Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures, and regularly evaluate and analyze the financial landscape.
• Guarantee the highest standards of hotel upkeep, safety and guest satisfaction through regular inspections and improvement initiatives.
• Build strong rapport with hotel owners through proactive and ongoing communication, serving as a liaison between owners and corporate entities.

Role Requirements

• Prior Hotel General Manager experience, with Southeast Asia resorts experience.
• Strong knowledge and experience in Operations.
• Success in driving commercial returns and revenue.
• Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team.
• Outstanding communication and negotiation skills with a customer‑first mindset.
• Solid grasp of financial management principles and experience in budgeting and forecasting.
• Dynamic, innovative and solutions‑oriented, with the ability to adapt to ever‑changing industry demands.

What It Will Be Like to Work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable experiences worldwide every day. And, our amazing Team Members are at the heart of it all.