General Manager

Farm To Fork Sdn Bhd (Pop Meals); Petaling Jaya; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading food brand startup in Petaling Jaya seeks a General Manager to enhance customer experiences and lead a high-performing team. This role involves managing outlet profitability and driving expansion initiatives. Ideal candidates will have strong operational management skills and a track record in the food service industry. Competitive salary and opportunities for rapid career progression are offered.

Benefits

Competitive salary

Flexible work hours

Fast career progression

Flat hierarchy and accessible leadership

Qualifications

• Experience in enhancing customer satisfaction in a fast-paced environment.
• Strong leadership skills with the ability to motivate diverse teams.
• Proven record of managing profitability and financial outcomes.
• Hands-on operational management experience in the food service industry.

Responsibilities

• Develop systems to enhance customer satisfaction.
• Recruit and develop a cohesive team of managers and staff.
• Manage P&L for multiple outlets and drive revenue growth.
• Lead the operational launch of new outlets and initiatives.

Skills

Customer Experience Management

Team Building

Financial Management

Operational Expertise

Problem Solving

Adaptability

Results-Driven Approach

Job description

Pop Meals is one of the fastest-growing food brand startups in Southeast Asia. Our mission is to make quality food accessible for everyone. We use data, automation and technology to redefine the traditional cost structure and to build the future of QSR. Having grown to 75 outlets within just a few years, our ambition is to expand to over 1000 outlets in the next 5 years.

Join us in building Southeast Asia’s next most-loved food brand - proudly started in Malaysia.

Key Responsibilities:

Customer Experience Excellence:

Develop and implement systems that enhance customer satisfaction in all outlets.

Oversee food preparation, ensuring adherence to SOPs for quality and consistency.

Maintain high standards of cleanliness, meal availability and scheduling.

Ensure swift, friendly, and hygienic service.

Address and minimize issues such as order mix-ups and cancellations.

Building a High-Performing Team:

Recruit, train, and develop managers, area managers, and outlet crew to create a cohesive and efficient workforce.

Establish a training academy and implement ongoing training initiatives.

Set up incentive structures, reporting lines, and processes to reward performance.

Address underperformance promptly to maintain a high standard of operations.

Profitability & Financial Management:

Manage the P&L of outlets.

Drive revenue through excellent service and local store marketing.

Optimize labor costs and reduce overhead expenses in logistics, management and waste.

Expansion & Growth:

Lead the rollout and operational launch of new outlets and Joint Ventures (e.g., Drive-Through).

Operational Expertise: Highly organized, structured, and attentive to detail, with a hands‑on approach to managing operations.

Leadership & Team Building: Infectious enthusiasm with a strong ability to motivate, train, and set high standards for the team.

Adaptability: Calm under pressure, open to change, and quick to execute improvements based on feedback.

Results-Driven: Aggressive in pursuing goals, focused on execution, and proactive in solving problems to meet and exceed targets.

Customer-Centric Mindset: Committed to enhancing the customer experience through innovative solutions and efficient service.

Why you should work with us:

• Competitive salary and flexibility in start/end work time (to avoid peak traffic, accommodate family needs or gym routine,...)
• Ambitious and fast‑moving team with colleagues excited about intersection of finance, F&B and technology and to build a fast growing company.
• Fast career progression with plenty of opportunity to take on increasing responsibility quickly and help you learn and grow your skill set.
• Opportunity to shape a young brand and bring in your ideas across all functions of the business.
• Flat hierarchy with founders/ all senior leaders being approachable and accessible.

Unlock job insights

Salary match | Number of applicants | Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a general manager?

Hospitality & Tourism 101-1,000 employees