General Manager

Penang Swimming Club (Kelab Renang Pulau Pinang); Penang; On-site; MYR 300,000 - 400,000; Full time

Job summary

A local sports and recreation club in Penang is looking for a General Manager who will oversee operations and staff management, ensuring member satisfaction and compliance with regulations. The role requires strategic planning and the ability to manage the club's budget goals. Applicants should possess experience in leadership and operations management and a solid understanding of P&L statements. This position offers an opportunity to enhance the club experience while ensuring profitability and adherence to safety standards.

Qualifications

• Strong understanding of operational controls, SOPs, and service standards.
• Experience in managing a multi-departmental organization.
• Proven capability in leading strategic and operational planning.

Responsibilities

• Oversee daily operations and staff management at the Club.
• Ensure compliance with legal regulations and internal policies.
• Lead the management team to achieve strategic goals.

Skills

Leadership

Strategic planning

Operations management

P&L understanding

Team management

Service recovery

Job description

Responsibilities

• The General Manager is responsible for all aspects of operations at the Club, day-to-day staff management, and serves as an ambassador for the brand and the Club.
• Provide leadership and strategic planning to all departments in support of the service culture, maximized operations and members' satisfaction.
• Work closely with the Main Committee, Sub-Committees, Sections & Groups and staff.
• Responsible for managing the Club's management team (HODs) and overall Club targets, delivering an excellent members' experience while balancing profitability and members satisfaction measures.
• GM duties and responsibilities include:
  • Oversee the operations functions of the Club.
  • Hold regular briefings and meetings with all heads of departments.
  • Ensure full compliance of the Club's operating controls, SOPs, policies, procedures and service standards.
  • Handle complaints and oversee the service recovery procedures.
  • Draw up plans and budget concepts (revenues, costs, etc).
  • Manage ongoing profitability of the Club, ensuring revenue and member satisfaction targets are met and exceeded.
  • Develop improvement actions and carry out cost savings.
  • Ensure all decisions are made in the best interest of the Club and management.
  • Develop Club budget goals and set other short- and long-term strategic goals for the Club.
  • Possess a strong understanding of P&L statements and the ability to react with impactful strategies.
  • Coordinate with HODs for the execution of all activities and functions.
  • Oversee and manage all departments and work closely with department heads on a daily basis.
  • Manage and develop the Club's executive team to ensure career progression and development.
  • Be accountable for the responsibilities of department heads and take ownership of all members' complaints.
  • Provide effective leadership to club team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Determine workforce needs, recruitment and hiring of new staff, provide sufficient introduction, execution, performance reviews and training of staff.
  • Responsible for compliance with the Occupational Health & Safety Act, fire regulations and other legal requirements.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a facilities manager?
• Have you worked in a role where you were responsible for vendor management?
• How many years' experience do you have as a manager / team lead?