General Manager

Fluiconnecto Malaysia Sdn Bhd; Pasir Gudang; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading engineering firm is seeking an experienced Operations Manager to oversee and coordinate all branch operations in Malaysia. The role requires a minimum degree qualification along with 2-3 years of experience in manufacturing or industrial sectors, including at least 2 years in a senior management role. Key responsibilities include managing budgets, enhancing customer satisfaction, and ensuring compliance with local regulations. Strong communication and organizational skills are essential for this position.

Qualifications

• Minimum 2-3 years of experience in manufacturing, industrial, or engineering-based industries.
• At least 2 years in a senior management or departmental head role.
• Ability to manage and grow customer base with sales team.

Responsibilities

• Oversee and coordinate all operations for the branch within Malaysia.
• Manage budget and address customer satisfaction issues.
• Prepare monthly review reports for HQ.
• Ensure compliance with Malaysian laws and regulations.

Skills

Strong communication skills

Dynamic and resourceful

Interpersonal skills

Time management skills

Customer service orientation

Education

Minimum Degree qualification

Tools

Microsoft Office Suite

Job description

Responsibilities

• Fully in charge of overseeing and coordinating all operations for the branch(s) within Malaysia.
• Oversees all operational aspects including workshop & production operations, customer service, human resources, administration, and sales.
• Assess local market conditions and identify current and prospective sales opportunities.
• Develop forecasts, financial objectives, and business plans.
• Manage budget and allocate funds appropriately.
• Address customer and employee satisfaction issues promptly.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Stay abreast of competing markets and provide reports on market movement and penetration.
• Liaise with other branches to share strategies.
• Prepare a monthly review report to General Manager (Singapore) for HQ Review Meeting.
• Ensure compliance with Malaysian laws and regulations (e.g. Companies Act, labour laws, environmental standards).

Requirements

• Minimum Degree qualification. Prefer with minimum 2-3 years of experience in manufacturing, industrial, or engineering-based industries and with at least 2 years in a senior management or departmental head role.
• Ability to manage, develop and grow existing customer base with Sales team.
• Strong communication skills are essential (verbal, non-verbal, written).
• Dynamic, resourceful & result oriented.
• Good team player with integrity, interpersonal, organization and time management skills.
• Constantly striving to offer the highest levels of customer service and customer satisfaction.
• Proficient in Microsoft Office Suite or related software.
• Ability to prioritize tasks, delegating when appropriate.
• Ability to effectively present information and respond to questions from groups of managers, staff, customers and the general public.
• Willing to travel within or out of Malaysia in short notice as and when necessary.