General Manager

MACTION SDN. BHD.; Kuala Lumpur; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading executive training institution in Kuala Lumpur seeks an experienced General Manager (GM) to lead growth initiatives and elevate the brand's presence. The ideal candidate will oversee operations, develop training programs, and provide strategic consultations. Candidates should have a strong background in business development, franchise management, and education program design, along with proficiency in English, Malay, and ideally Mandarin.

Qualifications

• Bachelor’s degree in a related field is preferred.
• Experience in developing training programs and establishing SOPs/KPIs is essential.
• Strong understanding of business strategy and organizational development.

Responsibilities

• Oversee operations to meet business goals and profitability objectives.
• Develop strategies for business growth in executive education and consulting.
• Design impactful training programs addressing industry trends.
• Lead and mentor a high-performing team.
• Provide strategic consultation on operational improvements.
• Collaborate with marketing for brand visibility and market positioning.

Skills

Business development

Franchise management

SOP and KPI formulation

Corporate performance enhancement

Training program design

Client consultation

Proficiency in English

Proficiency in Malay

Mandarin proficiency

Education

Bachelor’s degree in Business, Management, or related field

Job description

MACTION SDN. BHD. is a leading executive training and consulting institution dedicated to advancing business and franchise excellence. We empower entrepreneurs, corporations, and franchise networks through strategic training, leadership development, and operational transformation.

Job Description

We are seeking an experienced General Manager (GM) to spearhead the company’s growth, elevate our brand presence, and drive overall business excellence. The ideal candidate will have a strong background in business development, franchise management, training program design, SOP and KPI formulation, and corporate performance enhancement, as well as the ability to provide strategic consultation to entrepreneurs and business owners.

Key Responsibilities

• Strategic Leadership: Oversee company operations to ensure business goals, growth targets, and profitability objectives are achieved.
• Business Development & Expansion: Develop and execute strategies to grow MACTION’s presence in executive education, franchise consulting, and corporate training. Identify new opportunities and partnerships to drive sustainable business growth.
• Training Program Innovation: Design, develop, and enhance impactful training programs or workshop modules that address current business challenges, industry trends, and client needs.
• Team Leadership & Development: Lead, mentor, and inspire a high-performing team to achieve company objectives while fostering a culture of collaboration, innovation, and continuous improvement.
• Client & Business Consultation: Provide strategic consultation to business owners, entrepreneurs, and franchise operators on operational improvements, performance optimization, and growth strategies.
• Sales & Marketing Leadership: Collaborate with the marketing and sales teams to plan and execute strategies that enhance brand visibility, attract clients, and strengthen market positioning.

Job Requirements

• Bachelor’s degree in Business, Management, or a related field (preferred).
• Proven experience in developing and conducting training programs, as well as establishing SOPs and KPIs.
• Strong understanding of training program design, business strategy, and organizational development.
• Proficiency in English and Malay; Mandarin proficiency is preferred to effectively communicate with Mandarin-speaking clients (spoken and written).

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a general manager?
• Do you have experience in a sales role?
• How would you rate your Mandarin language skills?
• How much notice are you required to give your current employer?