General Manager

SmartHire by SEEK; Kuala Lumpur; On-site; MYR 300,000 - 400,000; Full time

Job summary

A retail leadership firm is looking for a General Manager in Kuala Lumpur, Malaysia. The ideal candidate will have extensive experience in retail operations, strong leadership abilities, and expertise in financial management. Responsibilities include driving business strategies, overseeing brand development and expansion, and managing daily operations. The role requires a Bachelor's degree and fluency in English and Bahasa Malaysia. Candidates with diverse backgrounds are encouraged to apply.

Responsibilities

• Drive business strategies to achieve sales, profitability, and market share targets.
• Oversee brand onboarding, market launch, and outlet openings.
• Lead business development efforts to secure prime retail locations.
• Partner with internal teams to build brand awareness.
• Manage daily retail operations and enforce compliance.
• Oversee the brand's P&L, including budgeting and profitability optimization.
• Monitor retail KPIs and enhance store performance.
• Coach and develop store managers.
• Foster teamwork across internal departments.

Skills

Retail Leadership Experience

Financial Acumen

Communication Skills

Retail Expansion Expertise

People Management

Analytical Thinking

Adaptability

Interpersonal Skills

Language Proficiency

Education

Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field

Job description

Responsibilities

• Strategic Leadership: Drive business strategies to achieve sales, profitability, and market share targets, working closely with principals and suppliers.
• Brand Development: Oversee brand onboarding, market launch, and outlet openings, ensuring strong brand representation and alignment with local market needs.
• Retail Expansion: Lead business development efforts to secure prime retail locations and execute new outlet openings.
• Marketing Collaboration: Partner with internal teams to build brand awareness and enhance brand value through effective marketing campaigns.
• Operational Excellence: Manage daily retail operations, implement SOPs, and enforce compliance with brand standards to ensure customer satisfaction.
• Financial Management: Oversee the brand's P&L, including budgeting, cost control, and profitability optimization.
• Performance Optimization: Monitor retail KPIs and take corrective actions to enhance store performance.
• Team Leadership: Coach and develop store managers and operations teams to build a high-performance culture.
• Cross-functional Collaboration: Foster teamwork across merchandising, marketing, finance, and HR to align operational and brand goals.

Who are they looking for?

• Retail Leadership Experience: Ideally 20 years in retail operations and brand management, with at least 10 years in a senior leadership role.
• Educational Background: Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
• Financial Acumen: Strong understanding of retail P&L management, budgeting, and brand positioning strategies.
• Communication Skills: Excellent verbal and written communication abilities, with a positive attitude and strong execution mindset.
• Retail Expansion Expertise: Proven track record in launching new outlets and managing brand onboarding.
• People Management: Exceptional ability to lead, develop, and inspire teams.
• Analytical Thinking: Strong problem-solving and organizational skills, with the ability to prioritize and meet deadlines.
• Adaptability: Thrive in a fast-paced, evolving retail environment.
• Interpersonal Skills: Excellent negotiation and leadership abilities, with meticulous attention to detail.
• Language Proficiency: Fluency in English and Bahasa Malaysia to effectively communicate with diverse stakeholders and customers.

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We value diversity and encourage applications from candidates of all backgrounds and experiences.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Unlock job insights

AI Job match analysis Salary match Number of applicants

• Which of the following statements best describes your right to work in Malaysia?
• What\'s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years\' experience do you have as a general manager?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?
• How many years of people management experience do you have?
• How many years of retail management experience do you have?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.