General Manager

Maction; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading executive training and consulting institution is seeking an experienced General Manager to drive growth and brand presence. The ideal candidate should have a strong background in business development, training program design, and franchise management. Responsibilities include overseeing operations, leading a team, and providing strategic consultation to clients. Proficiency in English and Malay is essential, with Mandarin preferred.

Qualifications

• Bachelor’s degree preferred.
• Experience in conducting training programs and establishing SOPs.
• Strong understanding of training program design and business strategy.
• Proficiency in English and Malay; Mandarin preferred.
• Experience in business education, entrepreneurship training or franchise development.

Responsibilities

• Oversee company operations to achieve business goals.
• Develop strategies to grow MACTION’s presence.
• Design impactful training programs.
• Lead a high-performing team.
• Provide consultation on operational improvements.
• Collaborate on marketing strategies.

Skills

Business development

Franchise management

Training program design

SOP formulation

KPI formulation

Corporate performance enhancement

Strategic consultation

English proficiency

Malay proficiency

Mandarin proficiency

Education

Bachelor’s degree in Business, Management, or a related field

Job description

MACTION SDN. BHD. is a leading executive training and consulting institution dedicated to advancing business and franchise excellence. We empower entrepreneurs, corporations, and franchise networks through strategic training, leadership development, and operational transformation.

Company Overview

MACTION SDN. BHD. is a leading executive training and consulting institution dedicated to advancing business and franchise excellence. We empower entrepreneurs, corporations, and franchise networks through strategic training, leadership development, and operational transformation.

Job Description

We are seeking an experienced General Manager (GM) to spearhead the company’s growth, elevate our brand presence, and drive overall business excellence. The ideal candidate will have a strong background in business development, franchise management, training program design, SOP and KPI formulation, and corporate performance enhancement, as well as the ability to provide strategic consultation to entrepreneurs and business owners.

Key Responsibilities

• Strategic Leadership: Oversee company operations to ensure business goals, growth targets, and profitability objectives are achieved.
• Business Development & Expansion: Develop and execute strategies to grow MACTION’s presence in executive education, franchise consulting, and corporate training. Identify new opportunities and partnerships to drive sustainable business growth.
• Training Program Innovation: Design, develop, and enhance impactful training programs or workshop modules that address current business challenges, industry trends, and client needs.
• Team Leadership & Development: Lead, mentor, and inspire a high-performing team to achieve company objectives while fostering a culture of collaboration, innovation, and continuous improvement.
• Client & Business Consultation: Provide strategic consultation to business owners, entrepreneurs, and franchise operators on operational improvements, performance optimization, and growth strategies.
• Sales & Marketing Leadership: Collaborate with the marketing and sales teams to plan and execute strategies that enhance brand visibility, attract clients, and strengthen market positioning.

Job Requirements

• Bachelor’s degree in Business, Management, or a related field (preferred).
• Proven experience in developing and conducting training programs, as well as establishing SOPs and KPIs.
• Strong understanding of training program design, business strategy, and organizational development.
• Proficiency in English and Malay; Mandarin proficiency is preferred to effectively communicate with Mandarin-speaking clients (spoken and written).
• Demonstrated experience in business education, entrepreneurship training, or franchise development.（有商学院、创业培训机构或连锁加盟经验者将优先考虑。）