General Manager

Skyline Catering SDN BHD; Kajang Municipal Council; On-site; MYR 80,000 - 120,000; Full time

Job summary

A prominent catering company in Kajang is seeking a Business Development Manager with over 8 years of F&B management experience. The ideal candidate will develop business strategies, oversee daily operations, and ensure adherence to quality standards. Proficiency in Mandarin and a strong track record in operational management are essential for this role. This position requires flexibility in working hours, including weekends and holidays.

Qualifications

• Minimum 8 years of F&B management experience, preferably in multi-outlet operations.
• Proven track record in business growth and operational management.
• Significant experience with Chinese cuisine or seafood operations is desired.

Responsibilities

• Develop and implement business strategies for growth.
• Oversee daily F&B operations to ensure high standards.
• Monitor industry trends and competitors.

Skills

Leadership

Communication

Interpersonal Skills

Operational Management

Strategic Planning

Fluent in English and Mandarin

Education

Bachelor’s degree in Hospitality Management/Business

Job description

Business Development

• Develop and implement business strategies to achieve company’s overall goals. (e.g. revenue growth, store expansion, market share improvement)
• Identify new business opportunities, potential locations, and market expansion strategies.
• Connect with parties in China to ensure smooth coordination in sourcing, product development and operational support.

Operational Management

• Oversee daily F&B operations of all outlets to ensure high standards of food quality, service, hygiene, and customer satisfaction.
• Analyse key metrics (e.g., table turnover rate, average transaction value, sales per square foot) to develop optimization strategies.
• Monitor industry trends and competitors to maintain a competitive edge.
• Manage the outlet's Profit & Loss (P&L) statement, aiming to meet or exceed budgeted sales targets and control costs effectively.
• Monitor and manage food cost percentage with a strong focus on portion control, waste reduction, and accurate ordering.
• Control manpower cost percentage through effective scheduling, productivity monitoring, and management of overtime.
• Lead, train, and motivate management teams to achieve performance targets and uphold the company’s values.
• Foster a culture of accountability, professionalism, and high performance.
• Conduct regular performance reviews, provide constructive feedback, and identify training and development needs for staff.

Quality & Compliance

• Ensure adherence to company quality standards across all outlets.
• Conduct regular inspections to verify compliance with food safety, hygiene, and operational SOPs.
• Stay updated on regulatory requirements and ensure all licenses and permits are valid.

Requirements

• Bachelor’s degree in Hospitality Management/Business or equivalent.
• Minimum 8 years F&B management experience, preferably in multi-outlet operations.
• Proven track record in business growth and operational management.
• Significant experience with Chinese cuisine and/or seafood operations is highly desirable.
• Excellent leadership, communication, and interpersonal skills.
• Fluent in English and Mandarin.
• Ability to travel between outlets and work flexible hours, including weekends and public holidays as required.

We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.