Gaming Support Specialist — Japanese/English

PEOPLE PROFILERS; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking a Player Support Executive in Kuala Lumpur to provide customer support and technical issue resolution primarily in Japanese and English. The ideal candidate should be proficient in both languages, have a strong interest in gaming, and possess excellent problem-solving and customer service skills. This role involves assisting customers across multiple online platforms and delivering high-quality support.

Qualifications

• Proficiency in verbal and written Japanese and English.
• Ability to communicate effectively with Japanese speaking customers.
• Strong interest in games is preferred.

Responsibilities

• Provide customer support via various online platforms.
• Handle multiple chat and email interactions simultaneously.
• Identify and advise on technical issues for customers.
• Provide feedback to team members based on customer interactions.

Skills

Japanese communication skills (JLPT N3)

English communication skills

Customer service skills

Problem-solving skills

Gaming knowledge

Job description

A leading recruitment agency is seeking a Player Support Executive in Kuala Lumpur to provide customer support and technical issue resolution primarily in Japanese and English. The ideal candidate should be proficient in both languages, have a strong interest in gaming, and possess excellent problem-solving and customer service skills. This role involves assisting customers across multiple online platforms and delivering high-quality support.