Gaming Customer Support Specialist (Multilingual)

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support company in Kuala Lumpur is seeking individuals to provide exceptional support to online game users. This role involves responding to inquiries via chat and email, addressing issues such as account access and payment inquiries. Ideal candidates will have customer service experience and proficiency in Japanese (JLPT N2) and English (B2). This position offers a shift-based schedule, focusing on enhancing user satisfaction and retention.

Qualifications

• Provide customer support via chat and email, focusing on online game users.
• Handle inquiries related to account access, billing, and security.
• Meet KPIs for response time and quality.
• Collaborate with internal teams for issue resolution.

Responsibilities

• Investigate and resolve user issues accurately and promptly.
• Build positive relationships with users for better satisfaction.
• Maintain customer service experience standards.

Job description

A leading customer support company in Kuala Lumpur is seeking individuals to provide exceptional support to online game users. This role involves responding to inquiries via chat and email, addressing issues such as account access and payment inquiries. Ideal candidates will have customer service experience and proficiency in Japanese (JLPT N2) and English (B2). This position offers a shift-based schedule, focusing on enhancing user satisfaction and retention.