Gaming Customer Support Specialist - Mandarin/English

Newshare Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A gaming support company in Kuala Lumpur is seeking a customer support representative to respond to player inquiries and resolve issues related to the app and account management. The ideal candidate should have a passion for gaming, communicate in both Mandarin and English, and possess excellent problem-solving skills. Responsibilities include moderating forums and meeting performance metrics to ensure customer satisfaction. An opportunity to work in a dynamic environment and assist gamers worldwide.

Qualifications

• Experience in customer service is a plus.
• Strong passion for gaming with knowledge of popular platforms.
• Mandarin / English required. Multilingual skills are a strong advantage.
• Preference for candidates with good comprehension in Traditional Chinese.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Respond to player inquiries via chat and email promptly.
• Investigate and resolve issues related to the app and account management.
• Escalate complex cases to higher-level support.
• Record customer feedback to improve game performance.
• Provide friendly communication to maintain a positive rapport.
• Moderate forums and social media channels.
• Update customer accounts in the CRM system.
• Monitor and meet performance metrics.

Skills

Excellent verbal and written communication skills

Customer-centric mindset

Problem-solving skills

Typing skills

Education

High school diploma or above

Job description

A gaming support company in Kuala Lumpur is seeking a customer support representative to respond to player inquiries and resolve issues related to the app and account management. The ideal candidate should have a passion for gaming, communicate in both Mandarin and English, and possess excellent problem-solving skills. Responsibilities include moderating forums and meeting performance metrics to ensure customer satisfaction. An opportunity to work in a dynamic environment and assist gamers worldwide.