Game Master – Mandarin Speaking

Teleperformance; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading gaming support company in Kuala Lumpur is seeking a passionate Player/Gamer Support Specialist. The role involves assisting players in a popular MMORPG via multiple support channels. Successful candidates will be fluent in Mandarin, have a strong interest in gaming, and be willing to work rotating shifts. The position offers a friendly team environment and career growth opportunities.

Benefits

Friendly team environment

Career growth opportunities

Central location next to Ampang Park LRT

Qualifications

• Experience in gaming or customer service is highly preferred.
• Strong interest in MMORPGs and gaming culture.
• Willing to work on rotational shifts, including weekends.

Responsibilities

• Respond promptly to player inquiries through various support channels.
• Troubleshoot in-game issues including account problems.
• Read and analyze game logs to identify problems.

Skills

Fluent in Mandarin

Proficient in English

Good written communication

Ability to analyze data

Job description

Job Title: Player/Gamer Support Specialist (Mandarin Speaking)

Location: G Tower, Ampang Park Station, Kuala Lumpur

Working Hours: Rotational shift between 7:00 AM to 9:00 PM, 9 hours per day, 5 days a week

Overview

We are looking for a passionate and service-oriented Mandarin-speaking Player Support Specialist to join our team at G Tower, KL. You will provide support to a large player base for a popular MMORPG game, ensuring high-quality assistance via live chat, email, and in-game tools.

Responsibilities

• Respond promptly to player inquiries through various support channels (email, chat, ticketing system)
• Troubleshoot in-game issues including item restoration, account or billing problems
• Read and analyze game logs to identify problems and offer effective solutions
• Provide accurate and timely information to players regarding updates or issues
• Escalate unresolved issues to the appropriate internal teams when needed
• Maintain professionalism and empathy when dealing with player concerns

Requirements

• Fluent in Mandarin (read, write, and speak) and proficient in English
• Experience in gaming or customer service is highly preferred
• Strong interest in MMORPGs and gaming culture
• Ability to analyze data and problem-solve effectively
• Good written communication and typing skills
• Willing to work on rotational shifts including weekends and public holidays

What We Offer

• Friendly and gaming-passionate team environment
• Central KL location, conveniently located next to Ampang Park LRT
• Career growth opportunities in the gaming and BPO industry