Game Customer Support Specialist — Bilingual EN/CN/HI

LESTARS MANAGEMENT CONSULTANCY; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A gaming consultancy firm in Kuala Lumpur is seeking candidates for a customer service role. Responsibilities include assisting players with issues, providing feedback, and supporting operational needs. Candidates must be proficient in English, have good communication and computer skills, and prefer those with gaming experience. Benefits include competitive salary, medical insurance, and comprehensive training.

Benefits

13th salary

Medical insurance

Paid annual leave

Employee game incentives

Qualifications

• Ability to communicate fluently in writing and reading English.
• Patience and meticulousness in dealing with players' emotions.
• Preference for applicants with customer service and gaming experience.

Responsibilities

• Respond to and resolve issues encountered by players.
• Record feedback on players' suggestions and opinions.
• Provide guidance on game mechanics and support.
• Assist operation and technical teams during emergencies.

Skills

Good communication skills

Service awareness

Proficient in English

Fast typing speed

Tools

Computer literacy

Job description

A gaming consultancy firm in Kuala Lumpur is seeking candidates for a customer service role. Responsibilities include assisting players with issues, providing feedback, and supporting operational needs. Candidates must be proficient in English, have good communication and computer skills, and prefer those with gaming experience. Benefits include competitive salary, medical insurance, and comprehensive training.