Future Branch Leaders Program (Mid to Senior level)

Carsome Sdn Bhd; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce platform in Malaysia is seeking candidates for its Future Branch Leaders Program. This 9-month program aims to develop high-potential talents into future Branch Managers through operational leadership and tailored mentoring. Candidates should have 3-5 years of experience in retail or fast-paced industries, a strong background in financial management, and the drive to enhance customer experience. The role involves leading daily operations, managing profitability, and developing a high-performing team.

Qualifications

• 3-5 years of experience in retail or fast-paced industries.
• Proven track record of achieving sales targets.
• Strong understanding of P&L management.

Responsibilities

• Lead day-to-day operations and drive business performance.
• Manage branch budget and optimize profitability.
• Develop and implement operational and sales plans.

Skills

Leadership

Analytical skills

Customer service

Financial management

Team management

Education

Bachelor’s Degree in Business Administration or related discipline

Tools

CRM systems

Inventory management software

Job description

Future Branch Leaders Program (Mid to Senior level)

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Are you a dynamic leader with 3–5 years of experience in retail, FMCG, or other fast‑paced industries looking to take your career to the next level? This is your opportunity.

CARSOME’s Future Branch Leader Program is a 9‑month fast‑track leadership development journey designed to groom high‑potential talents into future Branch Managers. Through hands‑on operational leadership, strategic exposure, and tailored mentoring, this program prepares you to take full ownership of a high‑performing branch.

You will lead day‑to‑day operations, drive business performance, and deliver an exceptional customer journey—backed by CARSOME’s strong digital platform, marketing engine, and expert teams. This role is ideal for those who thrive in fast‑paced environments and are eager to build a long‑term career in a data‑driven, customer‑centric retail ecosystem.

Your Day‑to‑Day

• Maximize Transaction Performance: Take full ownership of the branch’s car buying and selling targets, aggressively driving strategies to optimize the team’s productivity and achievement for both vehicle acquisitions and sales.
• Strategic Operational Flow: Oversee the day‑to‑day operational flow of CARSOME Consultants for both purchasing and selling vehicles, ensuring seamless execution and maximizing every transaction opportunity.
• Lead Generation & Conversion: Implement and refine highly effective lead generation and follow‑up processes to maximize conversion rates for potential car sellers and buyers.
• Performance Analysis: Consistently analyze and track buying and selling performance metrics, proactively identifying trends and implementing corrective actions to meet and exceed targets.
• Team Management:
  • High‑Performing Team Leadership: Lead, motivate, and inspire your team members to deliver the highest standard of buying experience, fostering a culture of excellence and strong sales results.
  • Talent Development: Recognize and nurture the individual skills and career aspirations of each team member, building personalized development plans that enhance their capabilities and growth.
  • Operational Team Management: Efficiently manage staff scheduling, attendance, and leave to ensure optimal branch coverage and seamless customer service.
  • Compliance & Standards: Ensure strict adherence to all company policies, procedures, and ethical standards across your team.
• Stock Management & Operation Efficiency:
  • Optimized Inventory Flow: Take charge of vehicle inventory management, ensuring optimal stock levels, efficient turnover, and meticulous, accurate record‑keeping.
  • Streamlined Operations: Oversee all day‑to‑day branch operations, guaranteeing efficiency, compliance with company standards, and a consistently excellent customer journey.
  • Problem Resolution: Proactively solve problems and swiftly address any issues to ensure customers consistently receive the best possible experience.
• Profit and Loss (P&L) Management:
  • Financial Stewardship: Directly manage the branch budget, rigorously control operational expenses, and actively identify opportunities to optimize overall profitability.
  • KPI Monitoring & Reporting: Monitor key financial performance indicators closely and prepare comprehensive, accurate reports for the District Manager and senior management, providing actionable insights into branch financial health.

Qualifications

• Bachelor’s Degree in Business Administration, Automotive Management, Sales & Marketing, or a related discipline is essential.
• Minimum of 3‑5 years of progressive leadership experience within the automotive retail industry, with at least 3 years specifically in a managerial or supervisory role.
• Demonstrable track record of consistently achieving and exceeding sales targets within defined timeframes.
• In‑depth understanding and hands‑on experience managing a Profit & Loss (P&L) statement, interpreting financial data, identifying cost‑saving opportunities, and driving revenue growth to optimize branch profitability.
• Highly analytical and numbers‑driven, with the ability to swiftly analyze sales figures, operational costs, inventory turnover, and other key performance indicators (KPIs) to make data‑backed decisions.
• Proven ability to manage budgets effectively and work within strict financial parameters.
• Ability to develop and implement short‑term (daily/weekly) and mid‑term (monthly/quarterly) operational and sales plans with clear objectives and deadlines.
• Excellent planning and organizational skills, with a keen eye for optimizing processes and resource allocation within set timeframes.
• A natural leader with a proven ability to recruit, train, motivate, mentor, and retain a high‑performing sales and operations team.
• Strong coaching skills, with experience in developing individual team members’ capabilities and careers.
• Unwavering commitment to delivering an exceptional customer experience, ensuring high satisfaction and retention.
• Solid understanding of automotive retail operations, including showroom management, inventory control, and administrative processes.
• Excellent verbal and written communication, presentation, and negotiation skills, capable of engaging effectively with customers, staff, and senior management.
• Competency in using CRM systems, inventory management software, and standard office productivity tools (e.g., Google Workspace).

Application Questions

Your application will include the following questions:

• How many years’ experience do you have in the retail industry?
• Which of the following statements best describes your right to work in Malaysia?
• How many years of people management experience do you have?
• What’s your expected monthly basic salary?
• Which of the following Customer Relationship Management (CRM) systems do you have experience using?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?
• How many years’ experience do you have as a Branch Leader?

CARSOME is Southeast Asia’s largest integrated car e‑commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end‑to‑end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my