Funding & PSP Relationship Manager

SummitNext Technologies Sdn Bhd; Kuala Lumpur; Hybrid; MYR 80,000 - 100,000; Full time

Job summary

A leading FinTech company in Kuala Lumpur is seeking a Funding and PSP Relationship Manager to enhance payment operations. You'll manage the Funding Team, ensure compliance, and optimize payment flows while engaging with Payment Service Providers to improve client experience. The ideal candidate possesses 3+ years in payments operations and strong analytical skills. Competitive salary and hybrid work environment offered.

Benefits

Competitive Salary and incentives

15 days annual leave

Monthly lunch

Birthday leave

Medical & Health Insurance

4 weeks of work from anywhere

Online learning and development platform

Social events throughout the year

Employee Referral Scheme

Qualifications

• 3-5+ years of experience in funding/payments operations.
• Strong understanding of payment flows and reconciliation.
• Experience with BI tools and SQL knowledge preferred.

Responsibilities

• Lead and supervise the Funding Team and ensure timely processing.
• Monitor daily payment flows, and resolve operational issues.
• Own end-to-end PSP onboarding and maintain strong relationships.

Skills

Payments operations knowledge

Analytical skills

PSP relationship management

Problem-solving

Project management

Tools

CRM systems

Business Intelligence tools

Payment gateways

Job description

Job Overview

The Funding and PSP Relationship Manager will oversee the day-to-day operations of the fundingfunction (deposits, withdrawals, reconciliations, and payment flow monitoring) while also managingrelationships with Payment Service Providers (PSPs). This is a senior, hands-on role responsible for ensuring smooth transaction flows, optimizing payment success rates, improving client experience, and maintaining operational compliance across all payment channels.

The ideal candidate has a strong background in payments/funding operations within a Forex or FinTech environment, excellent analytical skills, and proven experience in onboarding, managing, and maintaining strategic relationships with PSPs.

What Will You Do

Funding Operations Leadership

• Lead and supervise the Funding Team, ensuring timely processing of deposits, withdrawals, chargebacks, and reconciliations.
• Monitor daily payment flows, identify bottlenecks, and resolve operational issues quickly.
• Ensure SLAs, accuracy targets, and compliance requirements are met.
  Optimize processes across CRM, cashier, wallets, and internal operations tools.
• Work closely with Compliance, Risk, Payments, and Back Office to ensure smooth
  coordination.
• Drive continuous improvements to reduce manual workload, errors, and processing time.
  
• Produce daily, weekly, and monthly funding performance reports (approval rates, volumes, PSP performance, etc.)

PSP Management & Onboarding

• Own end-to-end PSP onboarding including requirements gathering, technical documentation review, testing, and go-live coordination.
• Act as the main point of contact between the company and all PSPs.
• Maintain strong PSP relationships to secure priority support, negotiate fees, and optimize performance.
• Conduct ongoing monitoring of approval rates, decline reasons, and fraud patterns across all PSPs.
• Work with product, BI, and tech teams to troubleshoot PSP issues and implement improvements.
• Ensure compliance with PSP requirements and regulatory standards.
• Propose new PSPs, alternative payment methods, and improvements based on market needs and internal data.

Data, Monitoring & Performance Optimization

• Analyse transaction data to identify trends, payment failures, and issues affecting conversion.
• Work with BI to create dashboards and improve transaction visibility.
• Collaborate with PSPs to improve routing, MID setup, transaction logic, and decline handling.
• Ensure full traceability and reconciliation between CRM, PSP portals, and internal financial systems.

Cross-Functional Collaboration

• Work closely with the Product/Tech teams on payment integrations and enhancements.
• Support Marketing and Conversion teams by advising on payment availability per region.
• Provide insights to Finance on cash flow planning, settlement schedules, and PSP performance.
• Work with Legal/Compliance to ensure PSP contracts, licenses, and regulatory obligations are up to date.

What Makes You a Good Fit

• 3-5+ years of experience in funding/payments operations within a Forex, FinTech, or payments company.
• Proven experience in managing PSP relationships and participating in PSP onboarding projects.
• Strong understanding of payment flows, MIDs, routing logic, approval/decline codes, and reconciliation.
• Experience with CRM systems (preferably FX/Trading CRMs) and payment gateways/cashiers (Praxis).
• Experience working with BI tools (Cluvio, Power BI) is preferred.
  SQL knowledge for basic data extraction (desirable).
• Understanding of chargebacks, fraud prevention, and risk management is preferred.
• Exposure to PSP technical integrations (API, IPN, callbacks) is preferred.

What We Offer

• Competitive Salary and incentives
• 15 days annual leave
• Monthly lunch
• Hybrid schedule
• Birthday leave
• Medical & Health Insurance
• 4 weeks of work from anywhere
• Online learning and development platform
• Social events throughout the year
• Employee Referral Scheme