Full Time Customer Relations Officer ( TGV Velocity )

TGV CINEMAS SDN BHD; Kuala Lumpur; On-site; MYR 24,000 - 48,000; Full time

Job summary

TGV Cinemas Sdn Bhd is seeking a friendly Customer Relations Officer to help guests enjoy their cinema experience. You will answer questions, resolve issues, greet guests, assist with tickets and seating, and promote our brand on social media.

The role requires strong communication, calm problem solving, basic computer skills, and willingness to work shifts, weekends, and holidays. You’ll be part of a dynamic team dedicated to delivering great service and memorable visits for every guest.

Qualifications

• Experience in customer service is a plus.
• Friendly and good at talking to people.
• Able to solve problems calmly.
• Basic computer and mobile app skills.
• Familiar with social media platforms (Facebook, Instagram, TikTok).
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Customer Service: Greet and assist guests with tickets, seating, and directions.
• Answer questions about movies, show times, and promotions.
• Handle complaints politely and find quick solutions.

Skills

Customer service

Communication

Social media

Problem solving

Basic IT

Shift work

Tools

Facebook

Instagram

TikTok

Job description

Full Time Customer Relations Officer ( TGV Velocity )

Job Summary:
As a Customer Relations Officer, you help customers enjoy their time at TGV Cinemas. You answer questions, solve problems, and make sure everything runs smoothly. You also help promote TGV on social media by sharing updates.

Main Responsibilities

• Customer Service
• Greet and assist guests with tickets, seating, and directions.
• Answer questions about movies, show times, and promotions.
• Handle complaints politely and find quick solutions.

Cinema Operations

• Ensure the cinema is clean, safe, and comfortable.
• Help manage queues and crowd flow during busy times.
• Work with the team to keep things running smoothly.

Social Media & Online Engagement

• Share updates, promotions, and fun content on TGV's platforms.
• Help monitor online feedback and report issues to the manager.

Feedback & Support

• Record customer feedback and report issues.
• Follow up with customers when needed to ensure satisfaction.

Requirements

• Customer service experience is a plus
• Friendly and good at talking to people
• Able to solve problems calmly
• Basic computer and mobile app skills
• Familiar with social media platforms (Facebook, Instagram, TikTok)
• Willing to work shifts, weekends, and public holidays

Here at TGV, we don't just bring movies to the big screen - we are dedicated to creating an exciting working space that invites everyone to be a part of something bigger and fun!

Let's explore what makes us a unique place to be!

A Hub of Innovation:

Innovation is at the core of what we do. We are proud to lead Malaysia with the first-in-market, 12-channel sound immersion IMAX technology, delivering the world’s most captivating movie-going experience! Our Indulge halls redefine premium movie-going with a butler-to-table service that will make you feel like a movie star! Relaxation finds a home in our Beanie halls, providing comfort through our cozy beanbag pods. And don't forget our Junior halls, where edutainment takes the spotlight, inviting kids to play, laugh, and learn. At TGV, endless possibilities await – innovation never stops here!

A subsidiary of Usaha Tegas Group:

Our group has a global and local presence with diversified investments in telecommunications, satellite operations, media & and broadcasting, oil & and gas, and real estate assets. You will have the opportunity to embark on exciting collaborations with our sister companies, Astro and Maxis who have been making waves in the broadcasting and telecommunications industry.

Malaysia’s No.1 Cinema Loyalty Programme:

We are home to MovieClub; Malaysia's leading cinema loyalty program, where our shared commitment to elevate every movie-going experience with rewards for our valued guests, makes each visit truly memorable and special!

Popcorn Perfection:

Our mouthwatering double caramel Royale popcorn was crowned Malaysia's ultimate cinema snack in 2020. Come along on a journey to spread this happiness with our fellow guests, and who knows, you might find yourself savoring this delightful treat every day!

Community & Connection:

TGV is more than just a place to watch movies; it is where friends, families, and communities come together. We create joyful moments and unforgettable memories for our guests, and you too can be part of that magic!

Our success story is written by our people, for our people. We are looking for talents with creativity, passion, and an unwavering commitment to excellence! If you are ready to be a part of our story, TGV is your stage.

Your journey to a fun, exciting, and rewarding career starts here at TGV!

What can I earn as a Customer Relations Officer