Frontline Service Lead & Training Ambassador

AIA Shared Services; Sungai Petani; On-site; MYR 42,000 - 64,000; Full time

Job summary

AIA Shared Services is seeking a capable Analyst to deliver reliable frontline support, share information, and promote digital/self-service options. The role emphasizes customer care, problem resolution, and collaboration with teams to sustain high service quality.

The position requires a Bachelor's degree with at least two years in related fields, a customer-first mindset, and the ability to adapt in a dynamic market. Join us to help customers live Healthier, Longer, Better Lives.

Qualifications

• Bachelor's degree required, with at least 2 years in a related field.
• Passion for delivering excellent customer service experience.
• Strong integrity, work ethics, and professionalism.
• Clear communication skills, both written and spoken.
• Team player capable of adapting to a fast-changing environment.

Responsibilities

• Provide accurate product and service information through frontline channels.
• Promote self-serve facilities and encourage adoption by customers and agencies.
• Resolve product and service issues with end-to-end solutions.
• Handle escalations and propose practical recommendations for improvements.
• Support training sessions and act as SME when needed.
• Relieve other branches as required to meet operational needs.

Skills

Customer service

Communication

Teamwork

Problem solving

Adaptability

Education

Bachelor's degree

Job description

AIA Shared Services is seeking a capable Analyst to deliver reliable frontline support, share information, and promote digital/self-service options. The role emphasizes customer care, problem resolution, and collaboration with teams to sustain high service quality.

The position requires a Bachelor's degree with at least two years in related fields, a customer-first mindset, and the ability to adapt in a dynamic market. Join us to help customers live Healthier, Longer, Better Lives.