Front Office Supervisor & Guest Experience Lead

Ormond Group; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel management company in Sepang, Malaysia, is seeking a Front Office Supervisor to oversee daily hotel operations and guest relations. The candidate should have 3-5 years of experience in front office management, coupled with strong leadership and communication skills in English and Bahasa Malaysia. Responsibilities include managing guest interactions, supervising the front office team, and ensuring compliance with safety and hygiene standards. This role requires flexibility with working hours including shifts, weekends, and public holidays.

Qualifications

• 3-5 years of experience in Front Office operations within the hotel industry.
• 1-2 years in a supervisory or leadership role.
• Experience handling guest relations and supervising teams.

Responsibilities

• Ensure the hotel lobby and public areas are vibrant and guest-ready.
• Greet and engage with guests, ensuring a warm atmosphere.
• Supervise and support the Front Office team in service delivery.
• Monitor cleanliness and hygiene compliance with health regulations.
• Review Night Audit reports for accuracy.

Skills

Leadership and team management

Communication in English

Communication in Bahasa Malaysia

Problem-solving

Decision-making

Education

Diploma or Degree in Hospitality Management, Hotel Operations or related field

Tools

Hotel Property Management Systems (PMS)

Microsoft Office

Google Workspace

Job description

A leading hotel management company in Sepang, Malaysia, is seeking a Front Office Supervisor to oversee daily hotel operations and guest relations. The candidate should have 3-5 years of experience in front office management, coupled with strong leadership and communication skills in English and Bahasa Malaysia. Responsibilities include managing guest interactions, supervising the front office team, and ensuring compliance with safety and hygiene standards. This role requires flexibility with working hours including shifts, weekends, and public holidays.