Front Office Receptionist

Loop On Leith George Town Penang Hotel by Compass Hospitality; George Town; On-site; MYR 31,000 - 40,000; Full time

Job summary

Loop On Leith George Town Penang Hotel by Compass Hospitality in Georgetown invites a front office receptionist to warmly welcome guests, manage check-in/check-out, and handle reservations at a modern boutique property beside UNESCO World Heritage sites.

You will answer calls, coordinate with housekeeping and other departments, process payments, and maintain accurate guest records, while offering local information and concierge-style recommendations.

Qualifications

• Experience in front office and receptionist duties.
• Excellent customer service and guest engagement.
• Professional phone etiquette.
• Strong communication skills.
• Experience in hospitality is an advantage.
• Willing to work rotating shifts, weekends and holidays.
• Proficiency in basic computer systems; knowledge of PMS software is beneficial.
• Fluency in English; additional languages are a plus.

Responsibilities

• Welcome guests and manage check-in/check-out professionally.
• Handle room reservations and guest records.
• Answer phone calls and coordinate with housekeeping.
• Process payments and maintain lobby area.
• Provide local information and concierge-style support.

Skills

Front Office

Reception Duties

Customer Service

Phone Etiquette

Effective Communication

Reservations Handling

Guest Records Management

Shift Work

Basic Computer Skills

English Fluency

Multilingual (Penang)

Tools

PMS Software

Job description

Company Description

Loop On Leith George Town Penang Hotel by Compass Hospitality is a modern, trendy boutique hotel located beside George Town, Penang’s UNESCO World Heritage Site. The hotel features bright, cozy guestrooms designed for comfort, with free Wi-Fi and well-appointed bathrooms for a relaxing stay. Guests enjoy 24-hour concierge service, on-site dining at Monkey Kitchen, and convenient access to local attractions. The property aims to be both a gateway to George Town and a relaxing getaway for leisure and business travelers. Team members join a vibrant, guest-focused environment with a stylish and contemporary setting.

Role Description

The Front Office Receptionist is a full-time, on-site role based in Georgetown. This position is responsible for welcoming guests, managing check-in and check-out processes, handling room reservations, and responding to guest inquiries in a professional and friendly manner. Daily tasks include answering phone calls, coordinating with housekeeping and other departments, processing payments, and maintaining accurate guest records. The Receptionist will assist with concierge-style support, such as providing local information and recommendations, and ensuring the lobby and front desk area are tidy and presentable. The role requires consistent customer-focused service, adherence to hotel policies, and support for smooth front office operations across all shifts.

Qualifications

• Candidates should possess strong Front Office and Receptionist Duties skills, including check-in/check-out, reservations handling, and guest records management.
• Candidates should possess excellent Customer Service skills to deliver a welcoming, helpful, and solution-oriented guest experience.
• Candidates should possess professional Phone Etiquette skills for managing inquiries, bookings, and internal calls clearly and courteously.
• Candidates should possess effective Communication skills to interact with guests and colleagues, both face-to-face and in writing.
• Previous experience in hospitality, hotels, or customer-facing roles is an advantage.
• Ability to work rotating shifts, weekends, and public holidays as required.
• Proficiency in basic computer systems and reservation or property management software is beneficial.
• Fluency in English; additional languages commonly used in Penang are an added asset.