Front Office Manager: Lead Guest Experience & Team

Hilton Worldwide, Inc.; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global hospitality company is seeking a Front Office Manager to lead the team at its hotel in Kota Kinabalu, Malaysia. The role involves overseeing front office operations, ensuring excellent guest service, and managing team member performance. Ideal candidates will possess strong leadership skills and a commitment to guest satisfaction. This position requires flexibility to accommodate varying shifts, including nights and weekends.

Qualifications

• Demonstrated expertise in front office operations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Fluency in English; other languages are a plus.
• Flexibility for dynamic schedules, including nights and weekends.

Responsibilities

• Manage front office team to deliver exceptional guest service.
• Oversee operations including check-in/out and room assignments.
• Handle guest complaints and special requests promptly.
• Coordinate with other departments for seamless service delivery.

Skills

Leadership

Guest service excellence

Problem-solving

Communication

Regulatory compliance

Job description

A global hospitality company is seeking a Front Office Manager to lead the team at its hotel in Kota Kinabalu, Malaysia. The role involves overseeing front office operations, ensuring excellent guest service, and managing team member performance. Ideal candidates will possess strong leadership skills and a commitment to guest satisfaction. This position requires flexibility to accommodate varying shifts, including nights and weekends.