Front Office Manager: Guest Experience & Revenue

Ormond Hotels Group; Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel chain in Sepang, Malaysia, is seeking a Front Office Manager to oversee daily operations, lead the team, and ensure exceptional guest experience. The ideal candidate has a degree in Hotel Management, extensive experience in customer service, and a flair for leadership. Join our team and help us enhance guest satisfaction while meeting profitability goals. Strong command of English and Malay is desired.

Qualifications

• Previous experience in a customer-focused industry in a leading or senior supervisory role.
• Passion to serve and promote a hospitable attitude.
• Experience in managing budgets and increasing profitability.

Responsibilities

• Ensure smooth running of Front Office daily operations.
• Lead and manage the Front Office team.
• Monitor and promote room rates and occupancy.
• Ensure compliance with property operating controls and service standards.
• Manage human resources activities including employee feedback.

Skills

Customer service experience

Team leadership

Organizational skills

Problem-solving

Communication skills (English and Malay)

Education

Degree or diploma in Hotel Management

Job description

A leading hotel chain in Sepang, Malaysia, is seeking a Front Office Manager to oversee daily operations, lead the team, and ensure exceptional guest experience. The ideal candidate has a degree in Hotel Management, extensive experience in customer service, and a flair for leadership. Join our team and help us enhance guest satisfaction while meeting profitability goals. Strong command of English and Malay is desired.