Front Office Manager

Mykey Global; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property management and hospitality company in Kuala Lumpur seeks a dedicated professional to oversee front office operations. The role involves supporting and training staff, ensuring superior customer service, managing HR tasks, and responding to guest inquiries. Ideal candidates should demonstrate strong organizational and multitasking skills, with a knack for problem-solving. Proficiency in Microsoft Office and knowledge of the hospitality industry are advantageous. Apply to join our innovative team and enhance guest experiences in a luxurious environment.

Qualifications

• Proficiency in Microsoft Office and office equipment.
• Knowledge of property management or hospitality industry is a plus.
• Fluency in multiple languages is an advantage.

Responsibilities

• Supporting, training, and supervising front office staff.
• Ensuring customer-related tasks are handled accurately and on time.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing HR-related tasks.

Skills

Customer service

Problem-solving abilities

Organizational skills

Multitasking

Fluent in multiple languages

Tools

Microsoft Office

Job description

MyKey Global is a fast-growing property management company and hospitality operator based in WP. Kuala Lumpur. We provide warm, comfortable, and luxurious accommodation experiences for our property occupants while helping property investors achieve higher rental yields. Our innovative approach bridges the gap between property owners and hospitality guests through technology and a vast network of real estate partners worldwide. We prioritize Comfort and Elegance, Luxurious Quality, Superior Location, Innovative Technologies, and Cultural Creativity to create a sustainable accommodation investment model.

Location of Property

Kuala Lumpur City Centre / Old Kang Road.

Qualifications & experience

• Drive service quality and customer satisfaction.
• Apply systems thinking in problem solving and decision making.
• Attention to detail and problem-solving abilities.
• Provide information for management to make decisions.
• Develop supervisor and high potential employees through organizational talent capability review.
• Strong organizational and multitasking capabilities.
• Manage resource planning.
• Proficiency in Microsoft Office and office equipment.
• Knowledge of property management or hospitality industry is a plus.
• Fluency in multiple languages is an advantage.

Tasks & responsibilities

• Supporting, training, and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies, including stationery and information leaflets.
• Preparing weekly/monthly reports on customer feedback, bookings, and cancellations.
• Enforcing all cash-handling, checking, and credit procedures.

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