Front Office Manager

Weil Hotel; Ipoh; On-site; MYR 60,000 - 80,000; Full time

Job summary

A contemporary hospitality brand in Ipoh is seeking a front office manager to oversee all operations related to guest services. The ideal candidate will have over 10 years of experience in the hospitality industry and strong leadership skills. This role includes managing associates and enhancing guest satisfaction. Competitive remuneration and benefits are offered, making it an enticing opportunity for experienced professionals.

Benefits

Medical and Insurance Coverage

Learning and Development

Qualifications

• 10 years' experience in the Hospitality industry, specifically in Front Office and Room Division.
• Must be goal-oriented and possess the ability to work in a team.
• Strong discretion and ethical standards required.

Responsibilities

• Manage front office functions and departmental associates.
• Oversee guest arrival and departure procedures.
• Strive to improve guest and associate satisfaction.

Skills

Communication Skills

Leadership Skills

Teamwork

Work Ethics

Education

Diploma/Advanced Diploma/Degree in Hotel and Tourism Management

Tools

OPERA

Job description

Responsible for all front office functions and manages associates aligned with hotel standards, through planning, organizing, directing and controlling all aspects related to the revenues and operating expenses.

Areas of responsibility include Concierge, Telephone Operators, Guest Services/Front Desk and Concept Floor. As a department head, directs and works with managers and associates to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and associates satisfaction to meet Hotel expectation.

Qualifications & Experience

• Possess at least a Diploma/ Advanced Diploma/ Degree in Hotel and Tourism Management.
• At least 10 years' working experience in the Hospitality industry in the Front Office Department and Room Division.
• Excellent communication and leadership skills.
• Strong work ethics with high level of discretion.
• Must be goal orientated and possess ability to work in a team environment.
• Knowledge in OPERA will be an added advantage.

Benefits

• Medical and Insurance Coverage
• Learning and Development

WEIL Hotel is an emerging home-grown hospitality brand comprising of 313 contemporary and stylish rooms, 3 signature dining outlets, picturesque view from our rooftop infinity pool, extensive facilities and is adjoining the Ipoh Parade Shopping Center creating a unique destination for business, leisure and pleasure.

Fuelled by the desire to provide a unique experience for today's traveller, we are equally passionate in creating a conducive, respect-driven and exuberant work environment with attractive remuneration and competitive employment benefits package.

We are inviting experienced and talented local professionals to a career opportunity in Ipoh to fulfil the aspirations of a rapidly developing city. We encourage individuals from out of Ipoh who long to return to their hometown and those who seek to apply their expertise towards the improvement of standards to join us.