Front Office Leader: Guest Experience & Revenue

Hilton Worldwide, Inc.; Lumut; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global hospitality firm is seeking a Front Office Manager in Lumut to oversee Front Office operations and enhance guest experience. The role involves supervising staff, maximizing room occupancy, and ensuring high standards of service. Candidates should possess a degree in Hotel Management and a minimum of 3 years of supervisory experience in the hotel or retail sector. A strong proficiency in IT and sales capabilities are essential. This position offers opportunities for professional development and is located in a vibrant tourist area.

Qualifications

• Minimum 3 years of Front Office supervisory experience in the hotel, leisure, or retail sector.
• High level of IT proficiency.
• Strong commercial awareness and sales capabilities.

Responsibilities

• Oversee entire Front Office operation to maintain high standards.
• Evaluate Guest satisfaction levels and monitor trends for improvement.
• Ensure recognition of regular and VIP Guests.
• Maximise room occupancy and promote hotel services.
• Set departmental objectives and manage work schedules.

Skills

IT proficiency

Commercial awareness

Sales capabilities

Education

Degree or diploma in Hotel Management

Job description

A global hospitality firm is seeking a Front Office Manager in Lumut to oversee Front Office operations and enhance guest experience. The role involves supervising staff, maximizing room occupancy, and ensuring high standards of service. Candidates should possess a degree in Hotel Management and a minimum of 3 years of supervisory experience in the hotel or retail sector. A strong proficiency in IT and sales capabilities are essential. This position offers opportunities for professional development and is located in a vibrant tourist area.