Front Office Leader — Guest Experience

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

A leading global hospitality company is seeking a Front Office Manager to oversee all front desk operations at their hotel in Kuala Lumpur. This role requires excellent communication and organizational skills, as well as the ability to train and lead a team. The ideal candidate will ensure guest satisfaction and maintain Hilton’s high service standards while managing daily operations. The position offers an exciting opportunity in a dynamic environment.

Qualifications

• Fluent in spoken and written English to meet business needs.
• Patient, responsible and proactive in dealing with problems.
• Able to maintain excellent relations with team members.

Responsibilities

• Manage all front desk operations and guest services.
• Ensure high customer service focus and resolve issues.
• Train team members on Hilton standards and procedures.

Skills

Good communication

Organization skills

Coordination skills

Team player

Proactive problem-solving

Job description

A leading global hospitality company is seeking a Front Office Manager to oversee all front desk operations at their hotel in Kuala Lumpur. This role requires excellent communication and organizational skills, as well as the ability to train and lead a team. The ideal candidate will ensure guest satisfaction and maintain Hilton’s high service standards while managing daily operations. The position offers an exciting opportunity in a dynamic environment.