Front Office Leader - Elevate Guest Experience & Revenue

Hilton; Buntong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Manager for their property in Perak, Malaysia. This role involves overseeing the Front Office Team to ensure exceptional guest experiences from check-in to check-out. The ideal candidate will have a degree in Hotel Management, at least 3 years of supervisory experience, and excellent leadership and communication skills. Join a team dedicated to providing remarkable hospitality and thrive in a dynamic, customer-focused environment.

Qualifications

• Minimum of 3 years of Front Office supervisory experience.
• Experience managing a department and Profit and Loss account.
• Commitment to delivering a high level of customer service.

Responsibilities

• Oversee the entire Front Office operation.
• Evaluate levels of Guest satisfaction and monitor trends.
• Train and develop the Front Office team.

Skills

Strong customer service attitude

Leadership skills

Sales capabilities

High level of IT proficiency

Ability to work under pressure

Education

Degree or diploma in Hotel Management or equivalent

Tools

Property Management Systems

Job description

A leading hospitality company is seeking a Front Office Manager for their property in Perak, Malaysia. This role involves overseeing the Front Office Team to ensure exceptional guest experiences from check-in to check-out. The ideal candidate will have a degree in Hotel Management, at least 3 years of supervisory experience, and excellent leadership and communication skills. Join a team dedicated to providing remarkable hospitality and thrive in a dynamic, customer-focused environment.