Front Office Executive

Arena Hotel Kuala Lumpur; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel in the heart of the city is seeking a Front Office Executive to ensure smooth operations at the front desk. Responsibilities include managing check-ins and check-outs, providing excellent customer service, and coordinating with various departments. Candidates should have 2+ years of experience in hospitality, strong communication skills, and be proficient in English and Bahasa Malaysia. The role offers a competitive salary and opportunities for career development.

Benefits

Competitive salary

Performance-based bonuses

Discounts on hotel stays and dining

Opportunities for career development

Qualifications

• Minimum 2 years of experience in a front office or guest services role within the hospitality industry.
• Proficiency in English and Bahasa Malaysia.

Responsibilities

• Manage all front desk activities including check-in/check-out.
• Ensure efficient and courteous customer service.
• Maintain accurate guest records and financial transactions.
• Coordinate with other departments to ensure guest satisfaction.
• Promote the hotel's facilities and services.

Skills

Strong communication skills

Customer service excellence

Problem-solving skills

Adaptability

Interpersonal skills

Tools

Hotel management software

Reservation systems

Job description

About the role

We are seeking a talented Front Office Executive to join the vibrant team at Arena Hotel Kuala Lumpur. This full-time position is based in Setapak, Kuala Lumpur, and will play a crucial role in delivering exceptional guest experiences. As the first point of contact, you will be responsible for ensuring the smooth running of our hotel's front desk operations.

What you'll be doing

Manage all front desk activities, including check-in/check-out, reservation handling, and guest inquiries.

Ensure efficient and courteous customer service, addressing guest needs and concerns in a timely manner.

Maintain accurate guest records and financial transactions.

Assist with room assignments and coordinate with other departments to ensure guest satisfaction.

Actively promote the hotel's facilities, services, and special offers to guests.

Contribute to the development and implementation of front desk procedures and policies.

Provide support and training to front desk staff as needed.

What we're looking for

Minimum 2 years of experience in a front office or guest services role within the hospitality industry.

Strong communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds.

Proficiency in English and Bahasa Malaysia, with the ability to communicate effectively.

Excellent problem-solving and decision-making skills, with a focus on providing exceptional customer service.

Familiarity with hotel management software and reservation systems.

Ability to work in a fast-paced environment and adapt to changing priorities.

A passion for hospitality and a commitment to creating memorable guest experiences.

What we offer

Competitive salary and performance-based bonuses.

Opportunities for career development and training.

Discounts on hotel stays and dining at our restaurants.

A dynamic and supportive team culture.

About us

Arena Hotel Kuala Lumpur is a leading hotel in the heart of the city, known for its modern amenities, exceptional service, and unparalleled hospitality. As part of the Hospitality & Tourism industry, we are committed to creating memorable experiences for our guests and fostering a positive work environment for our employees.

If you are passionate about hospitality and eager to join a dynamic team, we encourage you to apply for this exciting Front Office Executive role at Arena Hotel Kuala Lumpur. Apply now and take the first step towards an rewarding career with us.