Front Office Duty Manager - Guest Experience Leader

Hilton Worldwide, Inc.; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global hospitality leader is seeking a Duty Manager to oversee the Front Office operations at DoubleTree by Hilton Melaka. The candidate will assist in managing the team, ensure guest satisfaction, and handle guest relations effectively. This role includes training team members, managing daily operations, and upholding Hilton's service standards. Ideal candidates should possess strong interpersonal skills and the ability to work under pressure, while effectively managing guest experiences and team dynamics.

Qualifications

• Able to read, write, speak and understand English.
• Proficient in managing internal and external customer relations.
• Capable of working under pressure in stressful situations.

Responsibilities

• Assist in managing Front Office operations for guest satisfaction.
• Coordinate the day-to-day operations of the Welcome Desk.
• Manage Front Office team and resolve guest concerns.

Skills

Interpersonal skills

Mathematical comprehension

Organizational skills

Job description

A global hospitality leader is seeking a Duty Manager to oversee the Front Office operations at DoubleTree by Hilton Melaka. The candidate will assist in managing the team, ensure guest satisfaction, and handle guest relations effectively. This role includes training team members, managing daily operations, and upholding Hilton's service standards. Ideal candidates should possess strong interpersonal skills and the ability to work under pressure, while effectively managing guest experiences and team dynamics.