Front Office Assistant - Mandarin Speaker

Acappella Suite Hotel; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established hotel in Selangor is seeking a Front Desk Officer to manage guest registration and inquiries. The ideal candidate will be equipped with a background in hotel management and must be fluent in English; knowledge of Mandarin is a distinct advantage. Responsibilities include registering guests, managing room assignments, and coordinating with housekeeping. Fresh graduates are encouraged to apply for this entry-level position in the hospitality industry.

Qualifications

• 1 year of experience in the hospitality industry preferred.
• Fresh graduates encouraged to apply.
• Communication with guests in English and Mandarin is essential.

Responsibilities

• Use Front Office system efficiently.
• Register guests and assign rooms.
• Answer inquiries about hotel services and directions.

Skills

Fluent in English

Mandarin-speaking

Customer service skills

Education

SPM / Certificate / Diploma / Degree in hotel management or related fields

Job description

Job Description

• Use the Front Office system in Front Desk efficiently and accurately.
• Understand all accounting and credit policies related to Front Office cash deposit collection and paid out policies and operations.
• Register guests and assign rooms. Accommodate special requests whenever possible.
• Verify guest’s method of payment and follow credit procedures.
• Answer inquiries about hotel services, registration of guests, dining and shopping as well as give travel directions.
• Be well versed in all room categories, room rates, room locations and current room availability.
• Assist in preregistration and blocking of rooms for reservations.
• Coordinate room status updates with housekeeping department of all check‑out, late check‑out, early check‑in, special request and day use rooms.
• Use the telephone in a polite, friendly, helpful and courteous manner at all times.
• Report any unusual occurrences / activity or request to management.
• Follow procedures to issue and close safe deposit boxes used by guests.
• Perform cashier related functions like posting charges / payment to guest account, special accounts, paid out’s, rebate / adjustments.
• Process FIT guests as well as Groups check‑outs.
• Work closely with housekeeping department to ensure room status report is up to date on daily basis.
• Hand over and take over shift thoroughly, read and initial the log book during the pre‑shift briefing.
• Perform any other duties as requested by management.

Requirements

• SPM / Certificate / Diploma / Degree in hotel management / public relations / customer service or equivalent.
• At least 1 year working experience in sales & marketing division – Hospitality industry.
• Fresh graduate encouraged to apply.
• Fluent in English; Mandarin‑speaking is an added advantage. Chinese‑speaking candidates are preferred as the role requires communication with guests from China.