FRONT OFFICE ASSISTANT

Mimpi Perhentian Resort; Terengganu; On-site; MYR 20,000 - 100,000; Full time

Job summary

A tropical resort in Terengganu is seeking enthusiastic individuals to join its team, focusing on guest satisfaction, accurate registration, and effective cash management. Responsibilities include providing warmth and excellent service to guests, managing transactions, and organizing transport services for guests. The ideal candidate will thrive in a dynamic resort environment, contributing to a memorable guest experience. Join us to make every guest feel valued and welcomed.

Responsibilities

• Stay focused on the resort’s Vision and ensuring all tasks carried out are in accordance to the resort’s established Mission Statement.
• Carry out guest registration process and payment collection accurately and efficiently.
• Post in relevant guest transactions incurred promptly and accurately.
• Fully responsible for daily cash float. Remit all monies collected to accounts department based on stipulated policy.
• Provide excellent and warmth service to all guests with a genuine smile.
• Ensure a high satisfaction index from all guests with regards to the product quality and service standards.
• Up-sell room and all other business opportunities within the resort to maximize profitability for the resort, including various recreational activities.
• Submit required daily reports to the accounts department or management.
• Prioritize guest safety while participating in activities organized in-house, including during boat transfers.
• Schedule and arrange outsourced boat services, as well as land transfers through appointed service providers. Update all records immediately and accurately.

Job description

Responsibilities

• Stay focused on the resort’s Vision and ensuring all tasks carried out are in accordance to the resort’s established Mission Statement.
• Carry out guest registration process and payment collection accurately and efficiently.
• Post in relevant guest transactions incurred promptly and accurately.
• Fully responsible for daily cash float. Remit all monies collected to accounts department based on stipulated policy.
• Provide excellent and warmth service to all guests with a genuine smile.
• Ensure a high satisfaction index from all guests with regards to the product quality and service standards.
• Up-sell room and all other business opportunities within the resort to maximize profitability for the resort, including various recreational activities.
• Submit required daily reports to the accounts department or management.
• Prioritize guest safety while participating in activities organized in-house, including during boat transfers.
• Schedule and arrange outsourced boat services, as well as land transfers through appointed service providers. Update all records immediately and accurately.