Front Office Assistant

Aurelius Healthcare; Negeri Sembilan; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare provider in Negeri Sembilan is seeking a candidate for a customer service role. Responsibilities include providing excellent customer service, managing registration and billing processes accurately, and ensuring patient information is properly handled. The position requires a minimum SPM qualification with a pass in English, Maths, and Malay, alongside at least 1 year of relevant working experience. This role promotes a welcoming atmosphere and emphasizes adherence to hospital policies.

Qualifications

• Must possess good customer service skills to create a welcoming atmosphere.
• At least 1 year of working experience in a related field.

Responsibilities

• Provide clear explanations to customers at all times.
• Perform efficient counter services including registration and admission processes.
• Collect deposits and handle top-up GL for patients.

Skills

Customer service skills

Attention to detail

Time management

Education

Minimum SPM with a pass in English, Maths, and Malay

Job description

Responsibilities

• Perform good customer service to contribute to a warm welcoming ambiance of the counter service in line with the Hospital's Mission and Vision. Provide clear explanations to all customers at all times.
• Perform timely and efficient counter services including registration, admission, and discharge processes according to the department's Policies & Procedures, and ensure accurate patient information is entered/updated in the hospital system at all times.
• Ensure accurate patient information is entered/updated in the hospital system at all times.
• Be responsible for the cashier’s float so that all monies are properly accounted for.
• Collect top-up deposits/handle top-up GL for patients whose interim bills have exceeded the available deposits/GL limit.
• Ensure efficient and accurate billing at all times. Make sure all medical and pharmacy charges for patients are being charged correctly by the respective departments.
• Obtain customer and guarantor signatures on all forms and ensure all standard forms are completed with the required information.
• Properly handle all insurance cases and liaise with the Front Office Executive when necessary.
• Provide simple estimated quotations to patients.
• Attend to any queries from patients, insurance, and Consultants.
• Personally adhere to and uphold the Patient & Family Rights and Responsibilities (PFRR) in handling patients and their families at all times.
• Take part in all quality and safety-related initiatives and contribute towards the continuous improvement of the hospital.

Perform any other related duties and responsibilities as directed by Management.

Requirements

• Minimum SPM with a pass in English, Maths, and Malay.
• At least 1 year of working experience in a related field.