FRONT OFFICE AGENT

Resorts World Genting; Genting Highlands; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company in Genting Highlands is seeking a dedicated individual to assist in room division functions. The role involves handling check-ins, managing guest information, and ensuring service quality. The ideal candidate should have strong guest service skills, knowledge of hotel operations, and be proficient in handling complaints. This position offers a dynamic environment with opportunities for growth within the hospitality industry. Apply now to be part of a prestigious team.

Qualifications

• Ability to assist guests efficiently and courteously in all room division related functions.
• Knowledge of hotel facilities and reservation procedures.
• Proficiency in managing guest information and handling complaints.

Responsibilities

• Handle check-in process, registration, and room assignment.
• Manage guest information and handle guest complaints.
• Issue Deposit/Credit Vouchers and maintain cash transaction records.

Skills

Accounting standard procedure

Guest service

Complaint handling

Knowledge of hotel rates

Job description

Resorts World Genting – Genting Highlands, Pahang

GentingMalaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award‑winning properties and world‑class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry. If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Reports to

Room Division Supervisor
(In the absence of Room Division Supervisor, he/she will report to the Guest Service Manager.)

Basic Function

To assist guests efficiently, courteously and professionally in all room division related function. To maintain Quality Standard of Service, hospitality, and promote team work at all times.
Maintain cleanliness in hotel premises and adhere to the OSHA standard and Emergency Procedure.

Specific Duties and Responsibilities

To handle check‑in process, registration and room assignment, accommodating special requests whenever possible and assist in pre‑registration and blocking of reservation when necessary.

Handle guest information and take responsibilities in guest complaints and follow through.

Handle issuance of safe deposit boxes and cash deposit collection in accordance with handling of cash transaction.

To issue Deposit/Credit Voucher / Deposit/Credit print slip upon collection of cash from guest and post to the system accordingly.

All passover cash must be recorded on pass over logbook and acknowledge after cash count.

All shortage of cash must be paid immediately and excess of cash is to hand over to Guest Service Manager.

Knowledge Required

• Accounting standard procedure and to report to superior for any dispute
• Hotel rate, packages, discount and apply when necessary
• Operating procedure of all related Management systems
• Various types of rooms available, respective floors and layout
• Hotel facilities and resort facilities
• Reservation procedure and Uniform Services

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!