Front Desk Representative

Antara Genting by Harvinton Mansion; Genting Highlands; On-site; MYR 100,000 - 150,000; Full time

Job summary

A premier service apartment is seeking a Front Desk Representative to provide exceptional guest service in Genting Highlands. Responsibilities include greeting guests, managing reservations, and ensuring a welcoming atmosphere. Ideal candidates will have strong phone etiquette, customer service skills, and the ability to multitask. This full-time role offers an opportunity to work in a vibrant hospitality environment.

Qualifications

• Professional attitude and a commitment to exceptional customer service.
• Ability to handle inquiries and resolve guest issues promptly.
• Prior experience in hospitality or front desk roles is a plus.

Responsibilities

• Perform receptionist duties such as greeting guests and handling reservations.
• Manage communications through calls and emails.
• Ensure a smooth and welcoming experience for all visitors.

Skills

Phone Etiquette

Customer Service

Reservations Management

Communication Skills

Multitasking

Fluency in multiple languages

Job description

Company Description

Harvinton Mansion, located in Antara Genting Tower A, is a premier service apartment offering stylish and fully furnished accommodations for both short and long-term stays. Nestled in the peaceful mountain setting of Genting Highlands, it is just moments away from key attractions. Guests enjoy premium amenities, including a swimming pool, gym, jacuzzi, yoga room, co-working space, and entertainment facilities such as a golf simulator, bowling alley, AV room, and sky terraces. At Harvinton Mansion, we aim to provide comfort, convenience, and an unforgettable stay.

Role Description

This is a full-time, on-site role for a Front Desk Representative located in Genting Highlands. The role involves performing receptionist duties such as greeting and assisting guests, handling reservations, and managing communications through calls and emails. Additionally, the Front Desk Representative will provide exceptional customer service by addressing guest inquiries and resolving any issues promptly. The role requires a professional attitude and the ability to ensure a smooth and welcoming experience for all visitors.

Qualifications

• Proficiency in Phone Etiquette and Receptionist Duties, ensuring professional and organized guest interactions.
• Strong Customer Service skills, with the ability to address inquiries, resolve issues, and ensure guest satisfaction.
• Knowledge of managing Reservations and booking systems is highly desirable.
• Excellent Communication skills, both verbal and written, to interact effectively with guests and team members.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Fluency in multiple languages is a plus, as well as prior experience in hospitality or front desk roles.