Front Desk Receptionist

BENPHYSIO GROUP; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare service provider based in Petaling Jaya is seeking a Front Desk Receptionist to join their team. This full-time role involves greeting clients, managing appointments, and ensuring a welcoming environment. No prior experience is required, making it an excellent opportunity for fresh graduates. The ideal candidate should be able to speak Mandarin and possess strong customer service skills. Expected salary ranges between RM2000 and RM2500 per month, with flexible working hours.

Qualifications

• No experience required, fresh graduates are welcome.
• Flexible hours available.
• Working rights required for this role.

Responsibilities

• Greet clients warmly and assist them with check-in.
• Handle client enquiries through various channels.
• Coordinate and schedule physiotherapy appointments.
• Maintain accurate client records and ensure confidentiality.
• Assist in organizing branch-level events.

Skills

Can speak Mandarin

Customer service skills

Job description

BENPHYSIO GROUP is hiring a Full time Front Desk Receptionist role in Kota Damansara, Selangor. Apply now to be part of our team.

Requirements for this role:

• Flexible hours available
• No experience required for this role

Requirements for this role:

• 0 year of relevant work experience required for this role / fresh graduate are welcome
• Can speak Mandarin
• Expected salary: RM2000 - RM2500 per month
• Full time hours
• Looking for candidates who are available to work:
  • Any time
• Working rights required for this role

1. Client Interaction & Customer Service

• Greet clients warmly upon arrival and assist them with check-in.
• Handle client enquiries via phone, WhatsApp, email, and walk-ins in a professional manner.
• Provide accurate information about Benphysio’s services and offerings.
• Manage client feedback and escalate complaints to the Branch Manager/HR when necessary.

2. Appointment & Scheduling Management

• Coordinate and schedule physiotherapy appointments for clients.
• Maintain and update physiotherapist schedules to ensure optimal time utilization.
• Send appointment reminders and follow-ups to clients.

3. Administration & Records Management

• Maintain accurate client records and update the system accordingly.
• Ensure confidentiality of patient information in compliance with company policies.
• Prepare and update daily/weekly appointment logs and reports.

4. Operational Support

• Assist in organizing branch-level events or activities when required.
• Support physiotherapists in managing their schedules and client flow.
• Ensure reception area is clean, tidy, and welcoming at all times.

5. Other Duties

• Carry out ad hoc administrative tasks assigned by Branch Manager or Head Office.
• Uphold company values and maintain professionalism in all client interactions.
• Help in ensure the cleanliness of the outlet/branch