Front Desk Manager

Four Seasons Hotels and Resorts; Kedah; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A luxury hotel chain in Malaysia seeks a Front Desk Manager to oversee front office operations and ensure exceptional guest experiences. The ideal candidate will have 2-3 years of experience in luxury hotel management, strong leadership skills, and a passion for customer service. This full-time position offers competitive salary and great benefits including accommodation and meals.

Benefits

Competitive salary and benefits package

Excellent training and development opportunities

Complimentary accommodation at other hotels

Complimentary dry cleaning for uniforms

Complimentary employee meals

5-day work week

Qualifications

• Proven leadership skills and a passion for exceptional guest service.
• Strong communication, organisational, and problem-solving abilities.
• Minimum 2-3 years of front office management experience in a luxury hotel.
• Exceptional interpersonal and customer service skills.
• Fluent in English; proficiency in a second language is an advantage.

Responsibilities

• Oversee daily operations at the front desk, including check-in/out procedures.
• Establish rapport with frequent visitors and keep everyone informed about guests’ preferences.
• Resolve guest concerns with poise and professionalism.
• Monitor and improve key performance metrics including guest satisfaction scores.
• Lead, coach, and mentor front desk staff.

Skills

Leadership skills

Communication

Organisational skills

Problem-solving

Customer service skills

Fluency in English

Education

2-3 years of front office management experience

Tools

Opera

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Langkawi Resort, Voted the #1 Resort in Malaysia by Condé Nast Readers’ Choice Awards 2020, is flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea; the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort’s Malay‑style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family‑oriented retreats.

About the role

As the Front Desk Manager, you will lead our front office team to deliver exceptional guest experiences from check‑in to check‑out. You will direct and control the activities of the Front Office (Front Desk, Concierge, Recreations, Communications & Guest Service/Bell Desk). You will assure that standards are met, guests and employees are satisfied and problems are promptly resolved, and take actions that maximize the profit of the division.

What you will do

• Oversee daily operations at the front desk, including check‑in/out procedures, room assignments, and guest inquiries.
• Work closely with all departments in the handling of groups, VIPs, return guests, etc., establishing rapport with frequent visitors and keeping everyone well‑informed about guests’ preferences.
• Resolve guest concerns with poise and professionalism, ensuring complete satisfaction.
• Monitor and improve key performance metrics including guest satisfaction scores.
• Assist with training, scheduling, and performance reviews of team members.
• Lead, coach, and mentor front desk staff to ensure consistent service excellence.

What you bring

• Proven leadership skills and a passion for exceptional guest service.
• Strong communication, organisational, and problem‑solving abilities.
• Minimum 2–3 years of front office management experience in a luxury hotel.
• Knowledge of hotel systems such as Opera is a plus.
• Exceptional interpersonal and customer service skills; a natural ability to engage and connect with guests.
• Fluent in English; proficiency in a second language (e.g., Mandarin, French, Japanese) would be an advantage.

What we offer

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.
• 5‑day work week.

Schedule & Hours

• This is a full‑time position.

Location for this position: Langkawi, Kedah, Malaysia.