Front Desk & Guest Experience Coordinator

Eagle Ranch Resort; Port Dickson; On-site; MYR 20,000 - 100,000; Full time

Job summary

A renowned hospitality establishment in Port Dickson is seeking a friendly and professional individual to manage guest reception and provide administrative support. Key responsibilities include greeting guests, handling correspondence, and ensuring the reception area is organized. The ideal candidate should have a high school diploma, excellent communication skills, and the ability to multitask in a fast-paced environment. Flexibility for various shifts is essential.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role is preferred.
• Flexibility to work evenings, weekends, and holidays if required.

Responsibilities

• Welcome and greet guests in a friendly and professional manner.
• Answer phone calls and direct them to the appropriate person or department.
• Handle guest complaints and resolve issues in a timely and efficient manner.
• Maintain knowledge of company products, services, and policies.

Skills

Excellent communication and interpersonal skills

Organized and detail-oriented

Strong problem-solving skills

Proficient in Microsoft Office suite

Ability to multitask and prioritize

Professional and friendly demeanor

Education

High school diploma or equivalent

Job description

A renowned hospitality establishment in Port Dickson is seeking a friendly and professional individual to manage guest reception and provide administrative support. Key responsibilities include greeting guests, handling correspondence, and ensuring the reception area is organized. The ideal candidate should have a high school diploma, excellent communication skills, and the ability to multitask in a fast-paced environment. Flexibility for various shifts is essential.